Poor Service KCS internet service provider

I took out a home internet contract with them in July and it got Installed first week of August and it keeps loosing connection, we firstly had an internet connection two weeks after it was installed and they came to fix it when they asked me to pay a call out fee i refused because it was just after i got the home internet and the was no physical damage. On 30/09/2025 we woke up to no internet and i sent a whatsapp text to their technician he assisted me with trouble shooting then he stopped replying the whole day. The next morning on the 1/10/2025 i called their contact centre and was assisted by some guy that said that he logged my ticket for me and a technician will be sent out, on the 07/10/2025 no technician was still sent to us so i decided to call them only to find out that the was never a ticket that was logged, some guy assisted me and logged a ticket he even sent through the ticket number on whatsapp, today the 08/10/2025 was told that a technician will be sent out to me on the 09/10/2025 and that i needed to pay a call out fee of R550, i am truly not happy with the service i am receiving i was told that my router is not connecting to the Tower in my area and how is that my fault?