KCS Internet Service Provider
Unclaimed Business
|1.8|13 Reviews (last 12 months)|This business does not respond to reviews
KCS Internet Service Provider
Unclaimed Business
|1.8
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, KCS Internet Service Provider is widely described as unreliable across the Lowveld, with customers reporting days of downtime, tickets logged but never actioned, and technicians who fail to arrive as promised. Frustration centres on silence after fault reports, disputed call-out fees, and rigid contract terms when relocating outside coverage. The clear bright spot is individual staff such as Dewald, Robbie and William, who fixed problems fast and followed up personally, suggesting the technical skill exists while frontline communication and escalation consistently let clients down.
Performance(last 12 months):
Trustindex Rating
2.7NPS Score
-80Unlikely
TrustIndex
2.7
NPS Score
-80
Recommended: Unlikely
Review Distribution
1.8|13 Reviews
Oct '25 - Sep '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Edward D
1 reviews | Active since May 2026
23 May 2026, 16:17
Help came from KCS big thanks to Dewald.
Struggling with connection for more than 4 hours (as someone who relies on the wifi for work), contacting the service agents multiple times with no help no clarity, it was the worst. Called Dewald at KCS, in less than 30 min the wifi is on and running smooth like butter. Thank you Dewald at KCS, your help was most appreciated, I would really recommend reviewing the staff and reconsidering the employment of said staff, only after contacting Dewald, did we actually receive feedback and assistance from KCS office and KCS staff. Thank you Dewald once again. Wifi is restored and your help was most appreciated, would reccomend KCS to anyone and everyone if all service and callcentre agents were as helpful as you.
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Edward D
1 reviews | Active since May 2026
23 May 2026, 16:17
Help came from KCS big thanks to Dewald.
Struggling with connection for more than 4 hours (as someone who relies on the wifi for work), contacting the service agents multiple times with no help no clarity, it was the worst. Called Dewald at KCS, in less than 30 min the wifi is on and running smooth like butter. Thank you Dewald at KCS, your help was most appreciated, I would really recommend reviewing the staff and reconsidering the employment of said staff, only after contacting Dewald, did we actually receive feedback and assistance from KCS office and KCS staff. Thank you Dewald once again. Wifi is restored and your help was most appreciated, would reccomend KCS to anyone and everyone if all service and callcentre agents were as helpful as you.
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Haizel M
1 reviews | Active since Oct 2020
10 Mar 2026, 10:09
No internet access and no communication
The communication is very poor. 3 days ago we woke up with no internet access, reported with no feedback. Everyday when we call, they log in a ticket and say a technician will be in contact...nothing! Not even an update on what's the issue. Im studying at home, using the internet and our TV is also connected to internet, so now we buy data daily in order to continue normal
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Haizel M
1 reviews | Active since Oct 2020
10 Mar 2026, 10:09
No internet access and no communication
The communication is very poor. 3 days ago we woke up with no internet access, reported with no feedback. Everyday when we call, they log in a ticket and say a technician will be in contact...nothing! Not even an update on what's the issue. Im studying at home, using the internet and our TV is also connected to internet, so now we buy data daily in order to continue normal
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Replies (0)IL
Ian L
1 reviews | Active since Jan 2020
19 Feb 2026, 14:11
Thank you ROBBIE
I have been having some connectivity quality issues with KCS. For the 3 nights in a row the signal strength would come and go like hot flushes on a menopausal woman. Luckily, last night, I happened to connect with one of their fault line consultants named ROBBIE who said that he would try and make a plan. ROBBIE accompanied one of the KCS installation technicians to Sabie and he popped around to my house where he hooked up with his colleagues at the office via his Laptop and he made a plan as promised. This chap is the only one who has said he would help and has followed up on his word, this, despite the fact that he still has to report for duty until 21:00 tonight answering customer calls. KCS can be very lucky that they have someone like ROBBIE who went out of his way-literally- to help try to solve my connectivity issues. Thank you ROBBIE
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Ian L
1 reviews | Active since Jan 2020
19 Feb 2026, 14:11
Thank you ROBBIE
I have been having some connectivity quality issues with KCS. For the 3 nights in a row the signal strength would come and go like hot flushes on a menopausal woman. Luckily, last night, I happened to connect with one of their fault line consultants named ROBBIE who said that he would try and make a plan. ROBBIE accompanied one of the KCS installation technicians to Sabie and he popped around to my house where he hooked up with his colleagues at the office via his Laptop and he made a plan as promised. This chap is the only one who has said he would help and has followed up on his word, this, despite the fact that he still has to report for duty until 21:00 tonight answering customer calls. KCS can be very lucky that they have someone like ROBBIE who went out of his way-literally- to help try to solve my connectivity issues. Thank you ROBBIE
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Ian L
1 reviews | Active since Jan 2020
31 Jan 2026, 21:54
You are NOT ALLOWED TO DIAL THIS NUMBER
So at 09:30 on a Saturday night my Internet Service Provider goes off line.... When I dial the Fault Report Number I get directed to "the 1st available consultant" who responds in an American Accent that " YOU ARE NOT ALLOWED TO DIAL THIS NUMBER" This happend three times in a row 10 minutes apart. Well done to KCS INTERNET SERVICE (non) PROVIDER
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Ian L
1 reviews | Active since Jan 2020
31 Jan 2026, 21:54
You are NOT ALLOWED TO DIAL THIS NUMBER
So at 09:30 on a Saturday night my Internet Service Provider goes off line.... When I dial the Fault Report Number I get directed to "the 1st available consultant" who responds in an American Accent that " YOU ARE NOT ALLOWED TO DIAL THIS NUMBER" This happend three times in a row 10 minutes apart. Well done to KCS INTERNET SERVICE (non) PROVIDER
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Replies (0)MO
Makgopela O
1 reviews | Active since Feb 2025
30 Jan 2026, 10:10
Poor customer support
Since 13tg January I waited for technician to come on side even today I've missed work 3 days while waiting they say just wait he will come I skip work to wait for nothing no apology no text to explain situation I have to be the one calling again to say I'm still waiting a guy say I'm coming send location I send then he doesn't show if I had another option I would take it
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Makgopela O
1 reviews | Active since Feb 2025
30 Jan 2026, 10:10
Poor customer support
Since 13tg January I waited for technician to come on side even today I've missed work 3 days while waiting they say just wait he will come I skip work to wait for nothing no apology no text to explain situation I have to be the one calling again to say I'm still waiting a guy say I'm coming send location I send then he doesn't show if I had another option I would take it
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Innocent
1 reviews | Active since Mar 2023
31 Dec 2025, 07:58
Unhappy client
"Warning: KCS - Terrible service, zero accountability 🚨 Paying customers deserve better. Call them, they pass the buck. 'We'll ask someone to call you' = 'We'll ignore you' 😒. No follow-up, no apologies, no service. Slogan says 'Quick response to the needs of our clients' but clearly that's a lie 🤡. Don't waste your money or time on KCS. #BadService #KCSFail #FalseAdvertising"
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Innocent
1 reviews | Active since Mar 2023
31 Dec 2025, 07:58
Unhappy client
"Warning: KCS - Terrible service, zero accountability 🚨 Paying customers deserve better. Call them, they pass the buck. 'We'll ask someone to call you' = 'We'll ignore you' 😒. No follow-up, no apologies, no service. Slogan says 'Quick response to the needs of our clients' but clearly that's a lie 🤡. Don't waste your money or time on KCS. #BadService #KCSFail #FalseAdvertising"
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