Jena & Sons Group
Claimed Business
|3.2|9 Reviews (last 12 months)|This business does not respond to reviews
Jena & Sons Group
Claimed Business
|3.2
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Jena & Sons Group receives sharply divided feedback. Satisfied clients consistently praise the workmanship, attention to detail, and professionalism on completed projects such as kitchens, roofing, infinity pools, and full turnkey renovations, often highlighting friendly engagement and value for money. However, a recurring and serious theme among dissatisfied customers involves large upfront deposits followed by delays, missed deadlines, abandoned sites, unfulfilled refund requests, and disputes over scope and billing. Communication breakdowns after payment and difficulty reaching key representatives are mentioned repeatedly by unhappy clients.
Performance(last 12 months):
NPS Score
-50Unlikely
NPS Score
-50
Recommended: Unlikely
Review Distribution
3.2|9 Reviews
Oct '25 - Sep '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencejM
jeanett M
1 reviews | Active since Feb 2025
5 Mar 2026, 15:02
Be aware of Jena&sons!!
<div>My experience with Jena and sons was the most horrible I have ever received.December 2024, we entered into a turnkey building agreement with Jena and sons, they were running a special on their social media platforms and we saw it as the most reasonable that time,10% deposit was required to secure the special and we paid them 5% the same month.Early Jan 2025 they started calling repeatedly to follow up on the remainder (5%),they even promised to provide free engineering services if that was settled, that was a bargain for us because then it meant we were gonna save close to 30k. Unfortunately when time for engineering work arrived, they gave us excuses until we appointed our own engineer.After few weeks, Methue made contact again to demand another 15% for safety file, site establishment and commencement of building, to avoid some delays, he gave us another offer of paying our NHBRC enrollment if we settle the 15%,we did that and waited on them to start with NHBRC enrollment,which usually takes about 2 weeks. We waited for close to 3 months only for them to come back to us to demand the 50k for NHBRC, which we later found out it was only 26k, luckily we refused to pay to bind them to their offer especially since it was the second time that happened.we started having disagreements from there and decided to cancel our agreement with them, they denied to refund us despite the letter of demands we sent through our lawyers and told us that they have to deduct demobilisation fees meanwhile nothing was brought to site yet, they also made allegations that we fabricated the contract to get funding for the project which we are still waiting for that copy of the contract he alleges we have fabricated. Be careful of online companies!!</div>
Helpful (0)
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jeanett M
1 reviews | Active since Feb 2025
5 Mar 2026, 15:02
Be aware of Jena&sons!!
<div>My experience with Jena and sons was the most horrible I have ever received.December 2024, we entered into a turnkey building agreement with Jena and sons, they were running a special on their social media platforms and we saw it as the most reasonable that time,10% deposit was required to secure the special and we paid them 5% the same month.Early Jan 2025 they started calling repeatedly to follow up on the remainder (5%),they even promised to provide free engineering services if that was settled, that was a bargain for us because then it meant we were gonna save close to 30k. Unfortunately when time for engineering work arrived, they gave us excuses until we appointed our own engineer.After few weeks, Methue made contact again to demand another 15% for safety file, site establishment and commencement of building, to avoid some delays, he gave us another offer of paying our NHBRC enrollment if we settle the 15%,we did that and waited on them to start with NHBRC enrollment,which usually takes about 2 weeks. We waited for close to 3 months only for them to come back to us to demand the 50k for NHBRC, which we later found out it was only 26k, luckily we refused to pay to bind them to their offer especially since it was the second time that happened.we started having disagreements from there and decided to cancel our agreement with them, they denied to refund us despite the letter of demands we sent through our lawyers and told us that they have to deduct demobilisation fees meanwhile nothing was brought to site yet, they also made allegations that we fabricated the contract to get funding for the project which we are still waiting for that copy of the contract he alleges we have fabricated. Be careful of online companies!!</div>
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Replies (0)BG
Babalwa G
1 reviews | Active since Feb 2026
21 Feb 2026, 16:53
Failure to deliver and instal my kitchen, empty promises, ignoring my calls, dishonest Jay and no refund
I paid a deposit to Jena and Sons for a kitchen that was a Black Friday promotion in November 2025 and the installation was advertised before December 2025 holidays. After I submitted my house plans and Prince was sent to my house to view the kitchen and take measurements, I was sent incomplete 3D images (no scullery and the pantry) which were included in the price of the kitchen and the kitchen itself does not take into account my existing appliances and I had a conversation with Prince and he confirmed that he is the one who will install the kitchen. I provided comments as soon as I received my 3D images and highlighted what was missing and requested the outstanding 3D images as I was ignored. To my surprise in January 2026, Jay reverted for the Estate construction dates. I followed back on my comments and at some point he confirmed that they are reworking the 3D images. Until today I have been chasing Jay, he no longer takes my calls, he is ignoring my request for my refund since it is clear that Jena and Sons have failed to deliver. Jay is not picking up the phone, Prince is not picking up his phone and Kelvin from the construction department promised to liaise with Jay and revert and he also disappeared. Everyone in this company is just dishonest. It’s been 3 months since I paid my deposit, I just want my deposit back. I have been patient enough.
Helpful (0)
|Replies (1)BG
Babalwa G
1 reviews | Active since Feb 2026
21 Feb 2026, 16:53
Failure to deliver and instal my kitchen, empty promises, ignoring my calls, dishonest Jay and no refund
I paid a deposit to Jena and Sons for a kitchen that was a Black Friday promotion in November 2025 and the installation was advertised before December 2025 holidays. After I submitted my house plans and Prince was sent to my house to view the kitchen and take measurements, I was sent incomplete 3D images (no scullery and the pantry) which were included in the price of the kitchen and the kitchen itself does not take into account my existing appliances and I had a conversation with Prince and he confirmed that he is the one who will install the kitchen. I provided comments as soon as I received my 3D images and highlighted what was missing and requested the outstanding 3D images as I was ignored. To my surprise in January 2026, Jay reverted for the Estate construction dates. I followed back on my comments and at some point he confirmed that they are reworking the 3D images. Until today I have been chasing Jay, he no longer takes my calls, he is ignoring my request for my refund since it is clear that Jena and Sons have failed to deliver. Jay is not picking up the phone, Prince is not picking up his phone and Kelvin from the construction department promised to liaise with Jay and revert and he also disappeared. Everyone in this company is just dishonest. It’s been 3 months since I paid my deposit, I just want my deposit back. I have been patient enough.
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Replies (1)T
Tebogo
1 reviews | Active since Jan 2026
24 Jan 2026, 07:23
The workmanship was of a high standard, and the transition from the original design to the infinity pool was well executed
The workmanship was of a high standard, and the transition from the original design to the infinity pool was well executed. Communication throughout the process was clear, and the final result met my expectations.
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Tebogo
1 reviews | Active since Jan 2026
24 Jan 2026, 07:23
The workmanship was of a high standard, and the transition from the original design to the infinity pool was well executed
The workmanship was of a high standard, and the transition from the original design to the infinity pool was well executed. Communication throughout the process was clear, and the final result met my expectations.
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Replies (0)Z
Zakhe
1 reviews | Active since Jan 2026
23 Jan 2026, 18:10
Although the scope of my project was modest, I greatly appreciate the professional workmanship delivered by Jena & Sons Group on the TV wall unit for my Fourways home
Although the scope of my project was modest, I greatly appreciate the professional workmanship delivered by Jena & Sons Group on the TV wall unit for my Fourways home. The work was executed with precision, care, and a high standard of finish. The end result is both functional and aesthetically pleasing. I am satisfied with the service provided and would confidently recommend their work.
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Zakhe
1 reviews | Active since Jan 2026
23 Jan 2026, 18:10
Although the scope of my project was modest, I greatly appreciate the professional workmanship delivered by Jena & Sons Group on the TV wall unit for my Fourways home
Although the scope of my project was modest, I greatly appreciate the professional workmanship delivered by Jena & Sons Group on the TV wall unit for my Fourways home. The work was executed with precision, care, and a high standard of finish. The end result is both functional and aesthetically pleasing. I am satisfied with the service provided and would confidently recommend their work.
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Lethabo
1 reviews | Active since Jan 2026
23 Jan 2026, 13:03
The experience with Jena and sons group was amazing
The experience with Jena and sons group was amazing. They were very professional, gave attention to detail and their workmanship was outstanding. I now have a very beautiful kitchen renovated by them!
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Lethabo
1 reviews | Active since Jan 2026
23 Jan 2026, 13:03
The experience with Jena and sons group was amazing
The experience with Jena and sons group was amazing. They were very professional, gave attention to detail and their workmanship was outstanding. I now have a very beautiful kitchen renovated by them!
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Ntokozo S
1 reviews | Active since May 2014
23 Jan 2026, 10:42
Do not engage this contractor
<div>• On 21 November 2025, I engaged Jena and Sons Group via WhatsApp using the cellphone number published on their website (jenaandsonsgroup.co.za), in response to a Black Friday promotion advertised on their Instagram page. • On 21 November 2025, we agreed a lump-sum turnkey price of R140,000.00 for the refurbishment of a kitchen and bathroom, with contractual completion by 16 December 2025. • On 21 November 2025, I paid a 70% deposit of R98,000.00, proof of which exists. Immediately after payment, contractors were sent to site to demolish the bathroom (22–23 November 2025). Only after demolition did attempts begin to finalise bathroom and kitchen designs, despite this being a turnkey engagement. • Between 22 November and 3 December 2025, I was repeatedly referred by the principal representative, to a third party described as a “designer”, notwithstanding that the contract required a single point of contact. • I was required to liaise directly with this individual, which caused delays and confusion. The WhatsApp correspondence reflects repeated follow-ups by me and slow or inconsistent responses. • Despite repeated requests from 30 November 2025 onwards, no construction programme or schedule was ever provided. On-site performance and timelines • From late November to early December 2025, contractors arrived late on several days, failed to attend on others, and worked without consistent supervision. • By 1–3 December 2025, it was evident from site conduct and written communication that completion by 16 December 2025 would not be achieved. This deadline was critical and repeatedly communicated due to my planned travel. Bathroom works • Quoted turnkey amount: R40,000.00 • Deposit paid: R28,000.00 Limited plumbing and tiling were undertaken between late November and mid-December 2025. However: • Incorrect tiles were installed on certain walls and the floor, contrary to the agreed design (raised on WhatsApp and requested that this be corrected before any further payments could be made to them); • No finishes were installed or delivered; • The bathroom remains incomplete and unusable since November 2025. Kitchen works • Quoted turnkey amount: R100,000.00 • Deposit paid: R70,000.00 • No kitchen materials were delivered at any stage. • I repeatedly attempted to arrange delivery before travelling (early to mid-December 2025), without response. • On 19–20 December 2025, while I was away, I received calls and messages stating the supplier was “outside to deliver”. I declined delivery in my absence and expressly confirmed availability for delivery on Monday, 12 January 2026. • No delivery occurred on or after that date. Following continued non-performance, I cancelled the contract on 12 January 2026 by way of an email to the formal email address given, requested delivery of any materials allegedly procured, and requested a refund of the unused portion of the deposit. I thereafter received a call in which I was verbally abused and the representative stating that I would “not be seeing a cent” of my money and that I should escalate the matter as I saw fit. Additional on-site conduct observed: • Labour being sourced ad hoc (including workers collected outside Builders Warehouse); • Work performed without consistent supervision; • Workers requesting food from me directly. This conduct is inconsistent with the level of professional capacity and project management represented at the time of contracting and, in my view, raises serious concerns about the representations that I re**** on when I paid the deposit. I have communicated formally and respectfully throughout. I have been met with refusals to provide schedules, refusals to account for funds received, and refusals to refund despite cancellation for non-performance. For completeness, I also note the following objective observations available in the public domain: • The only positive construction-related reviews currently visible were all posted on the same day by accounts created in the same month (May 2025). • A simple Google search reflects that the George address corresponds to a stationery shop and the Cape Town address to a shared workspace. This is materially different from the scale of operation represented to me at the time of contracting. My review reflects my direct experience, is factually supported, and remains subject to legal processes as well as regulatory body complaints lodged.</div>
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Ntokozo S
1 reviews | Active since May 2014
23 Jan 2026, 10:42
Do not engage this contractor
<div>• On 21 November 2025, I engaged Jena and Sons Group via WhatsApp using the cellphone number published on their website (jenaandsonsgroup.co.za), in response to a Black Friday promotion advertised on their Instagram page. • On 21 November 2025, we agreed a lump-sum turnkey price of R140,000.00 for the refurbishment of a kitchen and bathroom, with contractual completion by 16 December 2025. • On 21 November 2025, I paid a 70% deposit of R98,000.00, proof of which exists. Immediately after payment, contractors were sent to site to demolish the bathroom (22–23 November 2025). Only after demolition did attempts begin to finalise bathroom and kitchen designs, despite this being a turnkey engagement. • Between 22 November and 3 December 2025, I was repeatedly referred by the principal representative, to a third party described as a “designer”, notwithstanding that the contract required a single point of contact. • I was required to liaise directly with this individual, which caused delays and confusion. The WhatsApp correspondence reflects repeated follow-ups by me and slow or inconsistent responses. • Despite repeated requests from 30 November 2025 onwards, no construction programme or schedule was ever provided. On-site performance and timelines • From late November to early December 2025, contractors arrived late on several days, failed to attend on others, and worked without consistent supervision. • By 1–3 December 2025, it was evident from site conduct and written communication that completion by 16 December 2025 would not be achieved. This deadline was critical and repeatedly communicated due to my planned travel. Bathroom works • Quoted turnkey amount: R40,000.00 • Deposit paid: R28,000.00 Limited plumbing and tiling were undertaken between late November and mid-December 2025. However: • Incorrect tiles were installed on certain walls and the floor, contrary to the agreed design (raised on WhatsApp and requested that this be corrected before any further payments could be made to them); • No finishes were installed or delivered; • The bathroom remains incomplete and unusable since November 2025. Kitchen works • Quoted turnkey amount: R100,000.00 • Deposit paid: R70,000.00 • No kitchen materials were delivered at any stage. • I repeatedly attempted to arrange delivery before travelling (early to mid-December 2025), without response. • On 19–20 December 2025, while I was away, I received calls and messages stating the supplier was “outside to deliver”. I declined delivery in my absence and expressly confirmed availability for delivery on Monday, 12 January 2026. • No delivery occurred on or after that date. Following continued non-performance, I cancelled the contract on 12 January 2026 by way of an email to the formal email address given, requested delivery of any materials allegedly procured, and requested a refund of the unused portion of the deposit. I thereafter received a call in which I was verbally abused and the representative stating that I would “not be seeing a cent” of my money and that I should escalate the matter as I saw fit. Additional on-site conduct observed: • Labour being sourced ad hoc (including workers collected outside Builders Warehouse); • Work performed without consistent supervision; • Workers requesting food from me directly. This conduct is inconsistent with the level of professional capacity and project management represented at the time of contracting and, in my view, raises serious concerns about the representations that I re**** on when I paid the deposit. I have communicated formally and respectfully throughout. I have been met with refusals to provide schedules, refusals to account for funds received, and refusals to refund despite cancellation for non-performance. For completeness, I also note the following objective observations available in the public domain: • The only positive construction-related reviews currently visible were all posted on the same day by accounts created in the same month (May 2025). • A simple Google search reflects that the George address corresponds to a stationery shop and the Cape Town address to a shared workspace. This is materially different from the scale of operation represented to me at the time of contracting. My review reflects my direct experience, is factually supported, and remains subject to legal processes as well as regulatory body complaints lodged.</div>
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Replies (6)