Hellopeter
Share Your Experience
BG
Babalwa G

1 reviews | Active since Feb 2026

21 Feb 2026, 16:53

Failure to deliver and instal my kitchen, empty promises, ignoring my calls, dishonest Jay and no refund

I paid a deposit to Jena and Sons for a kitchen that was a Black Friday promotion in November 2025 and the installation was advertised before December 2025 holidays. After I submitted my house plans and Prince was sent to my house to view the kitchen and take measurements, I was sent incomplete 3D images (no scullery and the pantry) which were included in the price of the kitchen and the kitchen itself does not take into account my existing appliances and I had a conversation with Prince and he confirmed that he is the one who will install the kitchen. I provided comments as soon as I received my 3D images and highlighted what was missing and requested the outstanding 3D images as I was ignored. To my surprise in January 2026, Jay reverted for the Estate construction dates. I followed back on my comments and at some point he confirmed that they are reworking the 3D images. Until today I have been chasing Jay, he no longer takes my calls, he is ignoring my request for my refund since it is clear that Jena and Sons have failed to deliver. Jay is not picking up the phone, Prince is not picking up his phone and Kelvin from the construction department promised to liaise with Jay and revert and he also disappeared. Everyone in this company is just dishonest. It’s been 3 months since I paid my deposit, I just want my deposit back. I have been patient enough.

0
Replies (2)
BG
Babalwa G's update16 Jul 2026, 16:10
Reviewer Update
8 months post paying the deposit and 5 months after this post above, Jena and Sons has still not resolved my issue. I still don’t have my kitchen installed or material delivered. I am concluding that you are ****ming customers using your Instagram page to advertise, ask for large deposit, not deliver and stop answering your phone. The Instagram page must be taken down and the company must be reported to authorities and its directors taken for legal action. Clearly you ****med me, you advertised the kitchen in November 2025 as Black Friday and until today, July 2026 you have not installed the kitchen. The treatment I keep on receiving from you is appalling, you are rude, unprofessional and *********. You don’t know how to treat customers and now you are telling me that I must ask HelloPeter to deliver my kitchen because of my reviews which are 100% accurate and consistent. I asked you to either refund my large deposit or deliver my material and you continue to deliver both. I’m going to keep on updating this review to warn other potential customers until you deliver or refund me.
BG
Babalwa G's update12 Sept 2026, 13:47
Reviewer Update
You have still not delivered my kitchen since November 2026. You are not a professional entity that is serving customers but rather ****mers who are involved in ******** activities. You continue to advertise and take deposits from customers without delivering. You are not responding to my reviews because you cannot defend yourself. You are ********s who has designed your process so that customers cannot only see your adverti*****ts on Instagram but cannot engage you on social media, no traceable physical address and you chose when to respond and ignore customer calls. This is a deliberate process to **** customers. Customers should be warned not to deposit their money into your account otherwise they need to follow a long and expensive legal process to recover their money from you. What an ********* ******** business