Do not engage this contractor

<div>• On 21 November 2025, I engaged Jena and Sons Group via WhatsApp using the cellphone number published on their website (jenaandsonsgroup.co.za), in response to a Black Friday promotion advertised on their Instagram page. • On 21 November 2025, we agreed a lump-sum turnkey price of R140,000.00 for the refurbishment of a kitchen and bathroom, with contractual completion by 16 December 2025. • On 21 November 2025, I paid a 70% deposit of R98,000.00, proof of which exists. Immediately after payment, contractors were sent to site to demolish the bathroom (22–23 November 2025). Only after demolition did attempts begin to finalise bathroom and kitchen designs, despite this being a turnkey engagement. • Between 22 November and 3 December 2025, I was repeatedly referred by the principal representative, to a third party described as a “designer”, notwithstanding that the contract required a single point of contact. • I was required to liaise directly with this individual, which caused delays and confusion. The WhatsApp correspondence reflects repeated follow-ups by me and slow or inconsistent responses. • Despite repeated requests from 30 November 2025 onwards, no construction programme or schedule was ever provided. On-site performance and timelines • From late November to early December 2025, contractors arrived late on several days, failed to attend on others, and worked without consistent supervision. • By 1–3 December 2025, it was evident from site conduct and written communication that completion by 16 December 2025 would not be achieved. This deadline was critical and repeatedly communicated due to my planned travel. Bathroom works • Quoted turnkey amount: R40,000.00 • Deposit paid: R28,000.00 Limited plumbing and tiling were undertaken between late November and mid-December 2025. However: • Incorrect tiles were installed on certain walls and the floor, contrary to the agreed design (raised on WhatsApp and requested that this be corrected before any further payments could be made to them); • No finishes were installed or delivered; • The bathroom remains incomplete and unusable since November 2025. Kitchen works • Quoted turnkey amount: R100,000.00 • Deposit paid: R70,000.00 • No kitchen materials were delivered at any stage. • I repeatedly attempted to arrange delivery before travelling (early to mid-December 2025), without response. • On 19–20 December 2025, while I was away, I received calls and messages stating the supplier was “outside to deliver”. I declined delivery in my absence and expressly confirmed availability for delivery on Monday, 12 January 2026. • No delivery occurred on or after that date. Following continued non-performance, I cancelled the contract on 12 January 2026 by way of an email to the formal email address given, requested delivery of any materials allegedly procured, and requested a refund of the unused portion of the deposit. I thereafter received a call in which I was verbally abused and the representative stating that I would “not be seeing a cent” of my money and that I should escalate the matter as I saw fit. Additional on-site conduct observed: • Labour being sourced ad hoc (including workers collected outside Builders Warehouse); • Work performed without consistent supervision; • Workers requesting food from me directly. This conduct is inconsistent with the level of professional capacity and project management represented at the time of contracting and, in my view, raises serious concerns about the representations that I re**** on when I paid the deposit. I have communicated formally and respectfully throughout. I have been met with refusals to provide schedules, refusals to account for funds received, and refusals to refund despite cancellation for non-performance. For completeness, I also note the following objective observations available in the public domain: • The only positive construction-related reviews currently visible were all posted on the same day by accounts created in the same month (May 2025). • A simple Google search reflects that the George address corresponds to a stationery shop and the Cape Town address to a shared workspace. This is materially different from the scale of operation represented to me at the time of contracting. My review reflects my direct experience, is factually supported, and remains subject to legal processes as well as regulatory body complaints lodged.</div>