NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Istore Mall Of Africa
How is Istore Mall Of Africa rated on Hellopeter?
Hellopeter has tracked Istore Mall Of Africa across 9 reviews. Istore Mall Of Africa hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Istore Mall Of Africa? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2025
Declined for Istore Finance Solely because of my age- Extremely disappointed
This is my formal complaint I wanna talk about my experience at iStore Mall of Africa on 31 July 2026 when I app**** for iStore Finance. I was assisted by Rethabile Phala and submitted all the required documents. I was later informed that my application was declined solely because of my age. I am 23 years old, employed, have a good credit record and can afford the repayments. I also asked whether there were any other reasons for the decline, and I was assured that everything else was in order. I would appreciate clarity on how my age could be the reason for the decline and whether iStore has a specific age requirement for finance. I was particularly disappointed as I subsequently app**** for finance at Incredible Connection and was approved. Please investigate this matter and provide me with a formal explanation.
1 reviews | Active since Oct 2025
Declined for Istore Finance Solely because of my age- Extremely disappointed
This is my formal complaint I wanna talk about my experience at iStore Mall of Africa on 31 July 2026 when I app**** for iStore Finance. I was assisted by Rethabile Phala and submitted all the required documents. I was later informed that my application was declined solely because of my age. I am 23 years old, employed, have a good credit record and can afford the repayments. I also asked whether there were any other reasons for the decline, and I was assured that everything else was in order. I would appreciate clarity on how my age could be the reason for the decline and whether iStore has a specific age requirement for finance. I was particularly disappointed as I subsequently app**** for finance at Incredible Connection and was approved. Please investigate this matter and provide me with a formal explanation.
1 reviews | Active since Nov 2024
Complaint Regarding Service Experience on 22 March 2026
I arrived at 11:30 AM on the 22nd of March 2026, to apply for a contract and only left at 5:30 PM—after spending six and a half hours in the store. The experience was deplorable and far below the standards expected of a brand of your stature. • I was initially assisted by a young lady wearing a mask who admitted she was unwell. She provided inaccurate information regarding pricing and misled me about the process. She then instructed me to leave my details, assuring me that someone would contact me. Despite being told I was first in the queue, I waited 30 minutes before being assisted. • My application approval took only 20 minutes, yet the documents submitted by Lebo were incomplete and not attached in the first instance, causing unnecessary delays. • I was told to walk around while Lebo prepared everything, but I never received a call. When I returned, I was informed that my bank statement required current-period transactions. Had this been communicated upfront, I would have arranged accordingly. • I was then told to go to the ATM or even return home the next day to retrieve the information. This was highly inconsiderate, as I live 45 minutes away and have work commitments. • After much frustration, the assistant manager eventually helped with the bank statement. However, further delays occurred with the SIM card and transferring data to the new phone. The staff appeared confused and disorganized, failing even to provide the new phone promptly. As a client, being forced to spend an entire day in your store is unacceptable. I observed that while there were many staff members present, only two out of approximately ten seemed competent. For a brand as prominent as iStore, delivering such poor service is simply intolerable.
1 reviews | Active since Nov 2024
Complaint Regarding Service Experience on 22 March 2026
I arrived at 11:30 AM on the 22nd of March 2026, to apply for a contract and only left at 5:30 PM—after spending six and a half hours in the store. The experience was deplorable and far below the standards expected of a brand of your stature. • I was initially assisted by a young lady wearing a mask who admitted she was unwell. She provided inaccurate information regarding pricing and misled me about the process. She then instructed me to leave my details, assuring me that someone would contact me. Despite being told I was first in the queue, I waited 30 minutes before being assisted. • My application approval took only 20 minutes, yet the documents submitted by Lebo were incomplete and not attached in the first instance, causing unnecessary delays. • I was told to walk around while Lebo prepared everything, but I never received a call. When I returned, I was informed that my bank statement required current-period transactions. Had this been communicated upfront, I would have arranged accordingly. • I was then told to go to the ATM or even return home the next day to retrieve the information. This was highly inconsiderate, as I live 45 minutes away and have work commitments. • After much frustration, the assistant manager eventually helped with the bank statement. However, further delays occurred with the SIM card and transferring data to the new phone. The staff appeared confused and disorganized, failing even to provide the new phone promptly. As a client, being forced to spend an entire day in your store is unacceptable. I observed that while there were many staff members present, only two out of approximately ten seemed competent. For a brand as prominent as iStore, delivering such poor service is simply intolerable.
1 reviews | Active since Jan 2024
Outstanding service
I will like to thank Seamokelo Radebe for the outstanding service he gave me in istore mall of africa when i bought x2 macbooks and the 17 promax. As the customer i felt important. Seamokelo you are customer centric. Keep it up.
1 reviews | Active since Jan 2024
Outstanding service
I will like to thank Seamokelo Radebe for the outstanding service he gave me in istore mall of africa when i bought x2 macbooks and the 17 promax. As the customer i felt important. Seamokelo you are customer centric. Keep it up.