Complaint Regarding Service Experience on 22 March 2026

I arrived at 11:30 AM on the 22nd of March 2026, to apply for a contract and only left at 5:30 PM—after spending six and a half hours in the store. The experience was deplorable and far below the standards expected of a brand of your stature. • I was initially assisted by a young lady wearing a mask who admitted she was unwell. She provided inaccurate information regarding pricing and misled me about the process. She then instructed me to leave my details, assuring me that someone would contact me. Despite being told I was first in the queue, I waited 30 minutes before being assisted. • My application approval took only 20 minutes, yet the documents submitted by Lebo were incomplete and not attached in the first instance, causing unnecessary delays. • I was told to walk around while Lebo prepared everything, but I never received a call. When I returned, I was informed that my bank statement required current-period transactions. Had this been communicated upfront, I would have arranged accordingly. • I was then told to go to the ATM or even return home the next day to retrieve the information. This was highly inconsiderate, as I live 45 minutes away and have work commitments. • After much frustration, the assistant manager eventually helped with the bank statement. However, further delays occurred with the SIM card and transferring data to the new phone. The staff appeared confused and disorganized, failing even to provide the new phone promptly. As a client, being forced to spend an entire day in your store is unacceptable. I observed that while there were many staff members present, only two out of approximately ten seemed competent. For a brand as prominent as iStore, delivering such poor service is simply intolerable.