Interoptika
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Interoptika
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCL
Cindy L
1 reviews | Active since Mar 2018
25 Oct 2025, 09:58
Shocking service from store staff
I’ve supported this store for a long time and have always been a loyal customer, but the way I was treated recently was completely unacceptable. One of the staff members was openly disrespectful and rude — there was absolutely no professionalism or basic courtesy shown. What made things worse is that when I raised this with the manager, there was no accountability at all. No apology, no concern, just complete disregard for how I was treated. It’s extremely disappointing to see a store that once valued its customers show such poor service and attitude, especially towards regular clients. I expected much better. Sadly, after this experience and the lack of responsibility from management, I will no longer support this business and will be sharing my experience with others.
Helpful (0)
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Cindy L
1 reviews | Active since Mar 2018
25 Oct 2025, 09:58
Shocking service from store staff
I’ve supported this store for a long time and have always been a loyal customer, but the way I was treated recently was completely unacceptable. One of the staff members was openly disrespectful and rude — there was absolutely no professionalism or basic courtesy shown. What made things worse is that when I raised this with the manager, there was no accountability at all. No apology, no concern, just complete disregard for how I was treated. It’s extremely disappointing to see a store that once valued its customers show such poor service and attitude, especially towards regular clients. I expected much better. Sadly, after this experience and the lack of responsibility from management, I will no longer support this business and will be sharing my experience with others.
0
Replies (0)JH
Jenevif H
1 reviews | Active since Jan 2012
23 Oct 2025, 16:04
Shortsighted Services
I went to get new spectacles from InterOptika Trade Route Mall Lenasia. The "Optometrist" who examined my eyes claimed that there was no discernible difference between the results and my existing spectacles. My eyes won't be under much strain when I get the new ones. The strain on my eyes was intolerable when I went to pick up the glass and wore them the following day. I had a terrible headache and felt like there was sand in my eyes all the time. Additionally, I was told that the new spectacles would cost R5500; however, the total cost was R6380.96 when I received my medical aid claim. I was requested to bring them in, when I mentioned that I was uncomfortable with the spectacles, my corners was dismissed and where advised to use them for 2-3 days. I was not going to put myself through that discomfort and left that spectacles right there.
Helpful (0)
|Replies (0)JH
Jenevif H
1 reviews | Active since Jan 2012
23 Oct 2025, 16:04
Shortsighted Services
I went to get new spectacles from InterOptika Trade Route Mall Lenasia. The "Optometrist" who examined my eyes claimed that there was no discernible difference between the results and my existing spectacles. My eyes won't be under much strain when I get the new ones. The strain on my eyes was intolerable when I went to pick up the glass and wore them the following day. I had a terrible headache and felt like there was sand in my eyes all the time. Additionally, I was told that the new spectacles would cost R5500; however, the total cost was R6380.96 when I received my medical aid claim. I was requested to bring them in, when I mentioned that I was uncomfortable with the spectacles, my corners was dismissed and where advised to use them for 2-3 days. I was not going to put myself through that discomfort and left that spectacles right there.
0
Replies (0)