Terrible service

We have been a client of IGRSA since 2022, and unfortunately, our experience has been extremely disappointing. When signing up, the promises and sales pitch make everything sound excellent. However, the after-sales service has been anything but satisfactory. One of the biggest issues is that getting out of the contract is practically impossible, as the cancellation costs are higher than simply continuing with the contract until the end of the term. Whenever there is a problem, we have to repeatedly follow up and practically beg for a technician to be sent out. Even after parts have been ordered and received, it can take more than a week before a technician is actually dispatched. This is for a standard office printer. To make matters worse, their technicians are outsourced, which seems to contribute significantly to the delays and lack of accountability. Communication is another major problem. Emails requesting updates are simply ignored. When you eventually phone to find out what is happening, the standard response is, “We will attend to it as soon as possible.” Unfortunately, that does not provide any meaningful information or solution. After being a client since 2022, we have found the overall service and support to be extremely frustrating and disappointing. Based on our experience, I would not recommend IGRSA to any business looking for reliable equipment support and after-sales service. Very poor service and, in our experience, one of the most frustrating service experiences we have had.