IGRSA Innovation Group
Claimed Business
|4.3|7 Reviews (last 12 months)|This business does not respond to reviews
IGRSA Innovation Group
Claimed Business
|4.3
7 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
4.3|7 Reviews
Oct '25 - Sep '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEO
Emelia O
1 reviews | Active since Aug 2026
31 Aug 2026, 10:29
Terrible service
We have been a client of IGRSA since 2022, and unfortunately, our experience has been extremely disappointing. When signing up, the promises and sales pitch make everything sound excellent. However, the after-sales service has been anything but satisfactory. One of the biggest issues is that getting out of the contract is practically impossible, as the cancellation costs are higher than simply continuing with the contract until the end of the term. Whenever there is a problem, we have to repeatedly follow up and practically beg for a technician to be sent out. Even after parts have been ordered and received, it can take more than a week before a technician is actually dispatched. This is for a standard office printer. To make matters worse, their technicians are outsourced, which seems to contribute significantly to the delays and lack of accountability. Communication is another major problem. Emails requesting updates are simply ignored. When you eventually phone to find out what is happening, the standard response is, “We will attend to it as soon as possible.” Unfortunately, that does not provide any meaningful information or solution. After being a client since 2022, we have found the overall service and support to be extremely frustrating and disappointing. Based on our experience, I would not recommend IGRSA to any business looking for reliable equipment support and after-sales service. Very poor service and, in our experience, one of the most frustrating service experiences we have had.
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Emelia O
1 reviews | Active since Aug 2026
31 Aug 2026, 10:29
Terrible service
We have been a client of IGRSA since 2022, and unfortunately, our experience has been extremely disappointing. When signing up, the promises and sales pitch make everything sound excellent. However, the after-sales service has been anything but satisfactory. One of the biggest issues is that getting out of the contract is practically impossible, as the cancellation costs are higher than simply continuing with the contract until the end of the term. Whenever there is a problem, we have to repeatedly follow up and practically beg for a technician to be sent out. Even after parts have been ordered and received, it can take more than a week before a technician is actually dispatched. This is for a standard office printer. To make matters worse, their technicians are outsourced, which seems to contribute significantly to the delays and lack of accountability. Communication is another major problem. Emails requesting updates are simply ignored. When you eventually phone to find out what is happening, the standard response is, “We will attend to it as soon as possible.” Unfortunately, that does not provide any meaningful information or solution. After being a client since 2022, we have found the overall service and support to be extremely frustrating and disappointing. Based on our experience, I would not recommend IGRSA to any business looking for reliable equipment support and after-sales service. Very poor service and, in our experience, one of the most frustrating service experiences we have had.
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Replies (0)JM
Julian M
1 reviews | Active since Aug 2026
28 Aug 2026, 10:42
Refreshingly Transparent Telecom
Great experience from start to finish. The team took the time to understand our needs, offered competitive rates, and were refreshingly transparent about every detail before we signed. Looking forward to many years of good service together.
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|Replies (0)JM
Julian M
1 reviews | Active since Aug 2026
28 Aug 2026, 10:42
Refreshingly Transparent Telecom
Great experience from start to finish. The team took the time to understand our needs, offered competitive rates, and were refreshingly transparent about every detail before we signed. Looking forward to many years of good service together.
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Replies (0)LN
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Vichen A
1 reviews | Active since Nov 2025
27 Nov 2025, 14:38
FANTASTIC AND HELPFUL
excellent client service. We experienced a problem with the network, I called the team, and it was sorted within 10 minutes. Extremely helpful and friendly staff. Very Professional and patient with all my questions. They also have packages for any business big or small.
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Vichen A
1 reviews | Active since Nov 2025
27 Nov 2025, 14:38
FANTASTIC AND HELPFUL
excellent client service. We experienced a problem with the network, I called the team, and it was sorted within 10 minutes. Extremely helpful and friendly staff. Very Professional and patient with all my questions. They also have packages for any business big or small.
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Replies (0)RD
Richard D
1 reviews | Active since Aug 2016
18 Nov 2025, 10:36
Telephone system
We are happy with the service from Innovation Group, we have two branches and we can seamlessly transfer calls between each the kibble devices allow us a lot more flexibility Kleen Eezy Vredenburg Ej Don
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Lyle M
1 reviews | Active since Oct 2025
13 Oct 2025, 13:50
Good Service
"I had an amazing experience at IGRSA. The staff were incredibly friendly and knowledgeable, making the whole process seamless. The service exceeded my expectations, and I left feeling valued as a customer. Highly recommend them for anyone looking for quality and great customer care!"
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Lyle M
1 reviews | Active since Oct 2025
13 Oct 2025, 13:50
Good Service
"I had an amazing experience at IGRSA. The staff were incredibly friendly and knowledgeable, making the whole process seamless. The service exceeded my expectations, and I left feeling valued as a customer. Highly recommend them for anyone looking for quality and great customer care!"
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Adele Janse van Rensburg
1 reviews | Active since Oct 2025
13 Oct 2025, 12:47
Excellence service and aftermarket services ***************
I am thoroughly impressed with the exceptional service provided by IGRSA!! Their team went above and beyond to meet our business needs, offering reliable and efficient solutions. The aftermarket support has been outstanding, with prompt responses and expert assistance whenever we've needed it! I highly recommend IGRSA for their professionalism, expertise and commitment to customer satisfaction. Five Stars isn't enough - keep up the fantastic work, IGRSA Team!!!!
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Adele Janse van Rensburg
1 reviews | Active since Oct 2025
13 Oct 2025, 12:47
Excellence service and aftermarket services ***************
I am thoroughly impressed with the exceptional service provided by IGRSA!! Their team went above and beyond to meet our business needs, offering reliable and efficient solutions. The aftermarket support has been outstanding, with prompt responses and expert assistance whenever we've needed it! I highly recommend IGRSA for their professionalism, expertise and commitment to customer satisfaction. Five Stars isn't enough - keep up the fantastic work, IGRSA Team!!!!
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