NO CUSTOMER SUPPORT AND TRANSPARENCY

We’ve been with Innovation Group SA under a contract but unfortunately, the experience has been disappointing. For several months, our devices have not been working properly- from 3 devices to 1 non-operational ,loosing business in the process. Despite repeated attempts to get support, the issues remain unresolved. Communication from their side has been inconsistent, and service turnaround times have been nothing but NIL. We have to pay for devices to be collected . AND AND STORIES. When we decided to settle and cancel the contract due to these ongoing problems, we were met with various delays and unclear explanations — fibre as a resort which is initially their problem , why must we pay for it !

To add to the frustration, we’ve now been told that even after fully settling the contract, we will not own the devices, despite having paid for them through a rental agreement. This feels unfair and lacks transparency financed by CAPITAL TRUST..

We expected better service and clearer communication. At this stage, we cannot recommend Innovation Group SA based on our experience.