LS
Lynn S
1 reviews | Active since Jul 2020
28 Mar 2025, 11:06
Worst Service Provider in Brits
Absolutely poor service!!! Can’t think that would write raving reviews of this company. First call out and still not fixed, second call out so many promises made to be here before 11:00 am as I had an important online meeting to attend to. Kept calling and still no response. I am paying a service that is hemorrhaging money for me at the end of the day!! Not worth my time or money to constantly battle and struggle for internet to fixed
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Infogro's replyOfficial
27 May 2025, 09:32Hi Lynn,
We’re truly sorry to hear about the experience you’ve had — and we completely understand your frustration. Being let down, especially when you had an important online meeting, is unacceptable and not the standard we hold ourselves to.
The delays, missed follow-up, and the unresolved issue you’ve described are deeply concerning. This is not the kind of service we want any of our clients to go through, and we’re taking your feedback seriously. It’s clear that we need to reflect internally on where the process failed and take steps to improve.
We appreciate you raising this — even when it’s tough to hear — because it gives us the opportunity to identify gaps and do better.
We hope to restore your confidence in us over time and show you the quality service we’re capable of. Please do not hesitate to reach out if you would like assistance with anything further and we will make sure to attend to it promptly.
Warm regards,
The Infogro Team
We’re truly sorry to hear about the experience you’ve had — and we completely understand your frustration. Being let down, especially when you had an important online meeting, is unacceptable and not the standard we hold ourselves to.
The delays, missed follow-up, and the unresolved issue you’ve described are deeply concerning. This is not the kind of service we want any of our clients to go through, and we’re taking your feedback seriously. It’s clear that we need to reflect internally on where the process failed and take steps to improve.
We appreciate you raising this — even when it’s tough to hear — because it gives us the opportunity to identify gaps and do better.
We hope to restore your confidence in us over time and show you the quality service we’re capable of. Please do not hesitate to reach out if you would like assistance with anything further and we will make sure to attend to it promptly.
Warm regards,
The Infogro Team
Infogro's reply27 May 2025, 09:32
Official
Hi Lynn,
We’re truly sorry to hear about the experience you’ve had — and we completely understand your frustration. Being let down, especially when you had an important online meeting, is unacceptable and not the standard we hold ourselves to.
The delays, missed follow-up, and the unresolved issue you’ve described are deeply concerning. This is not the kind of service we want any of our clients to go through, and we’re taking your feedback seriously. It’s clear that we need to reflect internally on where the process failed and take steps to improve.
We appreciate you raising this — even when it’s tough to hear — because it gives us the opportunity to identify gaps and do better.
We hope to restore your confidence in us over time and show you the quality service we’re capable of. Please do not hesitate to reach out if you would like assistance with anything further and we will make sure to attend to it promptly.
Warm regards,
The Infogro Team
We’re truly sorry to hear about the experience you’ve had — and we completely understand your frustration. Being let down, especially when you had an important online meeting, is unacceptable and not the standard we hold ourselves to.
The delays, missed follow-up, and the unresolved issue you’ve described are deeply concerning. This is not the kind of service we want any of our clients to go through, and we’re taking your feedback seriously. It’s clear that we need to reflect internally on where the process failed and take steps to improve.
We appreciate you raising this — even when it’s tough to hear — because it gives us the opportunity to identify gaps and do better.
We hope to restore your confidence in us over time and show you the quality service we’re capable of. Please do not hesitate to reach out if you would like assistance with anything further and we will make sure to attend to it promptly.
Warm regards,
The Infogro Team