Based on recent customer reviews, Infogro is described overwhelmingly as a responsive, personable internet provider where named consultants resolve problems fast, often after hours and over weekends. Customers consistently praise Customer Service & Support Quality (4.3) and Communication & Responsiveness (4.0), particularly the WhatsApp channel. A recurring theme in the minority of unhappy reviews is stalled follow up on standby faults, new client paperwork and account queries.
Top Strengths:
- •Customer Service & Support Quality: Customers repeatedly name Angie, Juanton, Pieter and Stephan for patient, knowledgeable help that goes beyond expectations. Standby technicians attend on Saturdays, Sundays and public holidays, and long standing clients of ten years or more describe consistently friendly, professional treatment.
TrustIndex
6.2
NPS Score
68
Recommended: Very Likely
Nov '25 - Oct '26
Frequently Asked Questions About Infogro
What do customers say about Infogro?
Based on recent customer reviews, Infogro is described overwhelmingly as a responsive, personable internet provider where named consultants resolve problems fast, often after hours and over weekends. Customers consistently praise Customer Service & Support Quality (4.3) and Communication & Responsiveness (4.0), particularly the WhatsApp channel. A recurring theme in the minority of unhappy reviews is stalled follow up on standby faults, new client paperwork and account queries.
What is Infogro's biggest strength?
Infogro's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customers repeatedly name Angie, Juanton, Pieter and Stephan for patient, knowledgeable help that goes beyond expectations. Standby technicians attend on Saturdays, Sundays and public holidays, and long standing clients of ten years or more describe consistently friendly, professional treatment.
What are the most common complaints about Infogro?
The most common complaint about Infogro, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Most customers report rapid WhatsApp replies and same day resolution, but a recurring frustration is queries that go quiet. Some waited hours with no feedback before phoning in, and others chased application forms across multiple channels for over a week.
Is Infogro trustworthy?
Infogro has a TrustIndex of 6.2 out of 10 on Hellopeter, based on 121 reviews in the last 12 months. Hellopeter has tracked Infogro across 200 total reviews. How is the TrustIndex calculated? →
Recent reviews (121)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2022
Wifi password change
Efficient service provifed and timely and seamless assitance. Happy with thr service
1 reviews | Active since May 2022
Wifi password change
Efficient service provifed and timely and seamless assitance. Happy with thr service
1 reviews | Active since Nov 2024
Always great experience with infogro and service today was excellent
Always great experience with infogro and service today was excellent
1 reviews | Active since Nov 2024
Always great experience with infogro and service today was excellent
Always great experience with infogro and service today was excellent
1 reviews | Active since Sept 2026
I may say the team is well experienced and understand the importance of keeping the customers happy
I may say the team is well experienced and understand the importance of keeping the customers happy
1 reviews | Active since Sept 2026
I may say the team is well experienced and understand the importance of keeping the customers happy
I may say the team is well experienced and understand the importance of keeping the customers happy
1 reviews | Active since Oct 2015
Stephan has good customer service and I applaud him for the patience and understanding and I woul...
Stephan has good customer service and I applaud him for the patience and understanding and I would recommend him any day
1 reviews | Active since Aug 2024
Juanton from Infogro is always professional, friendly and really helpful
Juanton from Infogro is always professional, friendly and really helpful. Thank you so much for excellent service as always.
1 reviews | Active since Aug 2024
Juanton from Infogro is always professional, friendly and really helpful
Juanton from Infogro is always professional, friendly and really helpful. Thank you so much for excellent service as always.
1 reviews | Active since Aug 2015
Friendly service and very willing to assist with technical answers and explanations and practical...
Friendly service and very willing to assist with technical answers and explanations and practical suggestions.
1 reviews | Active since Aug 2015
Friendly service and very willing to assist with technical answers and explanations and practical...
Friendly service and very willing to assist with technical answers and explanations and practical suggestions.
1 reviews | Active since Jun 2025
Excellent service, everything has been installed as requested and all up and running, very much h...
Excellent service, everything has been installed as requested and all up and running, very much happy client.