PG
PHILIP G
1 reviews | Active since May 2014
16 Apr 2025, 08:37
Unfortunately the experience with Infogro so far has not been good
Unfortunately the experience with Infogro so far has not been good. There was no response for a week after requesting a site visit to assess wheter they will be able to be a service provider. I had to constantly follow up and push them for service. A collegue of mine requested a quote last year August, they rep**** in October, saying they can not assist with fibre. 8 months later they confirmed that fibre has always been available. They could have had us as clients 8 months ago....and if I have not been pushing for service they way I have been, they probably wont even have us as client now.
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Infogro's replyOfficial
27 May 2025, 09:28Hi Philip,
Thank you for your honest feedback — we’re truly sorry that your experience with Infogro has been frustrating so far.
Delays in communication and missed opportunities like the one you described don’t reflect the level of service we aim to provide. We completely understand how disappointing it must have been to feel like you were the one doing all the follow-up. That’s not the experience we want for any of our clients.
We’ve taken your comments seriously and will be reviewing this internally with our team. Feedback like yours is crucial in helping us improve and serve our clients better.
We're grateful that you've still chosen to give us a chance, and we’re committed to earning your trust moving forward.
We're grateful that you've still chosen to give us a chance, and we’re committed to earning your trust moving forward.
Warm regards,
The Infogro Team
Infogro's reply27 May 2025, 09:28
Official
Hi Philip,
Thank you for your honest feedback — we’re truly sorry that your experience with Infogro has been frustrating so far.
Delays in communication and missed opportunities like the one you described don’t reflect the level of service we aim to provide. We completely understand how disappointing it must have been to feel like you were the one doing all the follow-up. That’s not the experience we want for any of our clients.
We’ve taken your comments seriously and will be reviewing this internally with our team. Feedback like yours is crucial in helping us improve and serve our clients better.
We're grateful that you've still chosen to give us a chance, and we’re committed to earning your trust moving forward.
We're grateful that you've still chosen to give us a chance, and we’re committed to earning your trust moving forward.
Warm regards,
The Infogro Team