1 reviews | Active since Mar 2024
Poor service
Infogro service is just non existant, I have a 12 MB/s satelite internet connection. When I got home today, I couldn't make use of my devices that is dependent on the internet. The support agent told me they done a test from their side and the test was successful and nothing wrong on their side. They will schedule a date to send a technician out and there will be a call out fee of which I will be responsible for. The last time I used the internet it was working fine, when I got home the issue was encountered. Obviously they think they are doing me a favor but they forget that I pay for this internet connection. I were warned by other people when I decided to get this satelite internet from Infogro. Well I guess this is how a person learn.
We’re really sorry to hear about your experience — and we completely understand your frustration.
It’s deeply disappointing when a service you rely on suddenly doesn’t perform as expected, especially when the support you receive feels impersonal or dismissive. While remote tests are an important part of our troubleshooting process, we absolutely recognise that they don't always reflect the real experience a client is having at home.
We never want our clients to feel like they’re being done a favour — you're right, you're paying for a service, and you deserve consistent performance and support that takes your concerns seriously.
We appreciate you sharing your feedback, even though it’s tough to hear. This helps us identify where we can improve, especially with how we handle satellite service issues and communication around call-outs.
We'll be sharing this internally so that we can reflect and grow from it.
Warm regards,
The Infogro Team
We’re really sorry to hear about your experience — and we completely understand your frustration.
It’s deeply disappointing when a service you rely on suddenly doesn’t perform as expected, especially when the support you receive feels impersonal or dismissive. While remote tests are an important part of our troubleshooting process, we absolutely recognise that they don't always reflect the real experience a client is having at home.
We never want our clients to feel like they’re being done a favour — you're right, you're paying for a service, and you deserve consistent performance and support that takes your concerns seriously.
We appreciate you sharing your feedback, even though it’s tough to hear. This helps us identify where we can improve, especially with how we handle satellite service issues and communication around call-outs.
We'll be sharing this internally so that we can reflect and grow from it.
Warm regards,
The Infogro Team