fS
ferdi S
1 reviews | Active since Jul 2020
23 May 2023, 09:01
Disappointed
The worst experience I have ever had. People that do not know what they are doing. We are struggling for a month to get a solution just to get the signal right. It is so bad that we as people that do not work in this industry, have to give them solutions that might work...
Helpful (0)
Replies (2)0
Replies (2)
Infogro's replyOfficial
23 May 2023, 10:50Good Day Ferdi
Firstly we would like to apologise for the inconvenience caused and the frustration that you have experienced the past month.
As per our telephonic conversation, we are investigating the problem at hand and will provide feedback telephonically. We endeavour get this problem resolved by COB on 24 May 2023.
Regards
Marcel
Firstly we would like to apologise for the inconvenience caused and the frustration that you have experienced the past month.
As per our telephonic conversation, we are investigating the problem at hand and will provide feedback telephonically. We endeavour get this problem resolved by COB on 24 May 2023.
Regards
Marcel
Infogro's reply23 May 2023, 10:50
Official
Good Day Ferdi
Firstly we would like to apologise for the inconvenience caused and the frustration that you have experienced the past month.
As per our telephonic conversation, we are investigating the problem at hand and will provide feedback telephonically. We endeavour get this problem resolved by COB on 24 May 2023.
Regards
Marcel
Firstly we would like to apologise for the inconvenience caused and the frustration that you have experienced the past month.
As per our telephonic conversation, we are investigating the problem at hand and will provide feedback telephonically. We endeavour get this problem resolved by COB on 24 May 2023.
Regards
Marcel
Infogro's replyOfficial
24 May 2023, 14:05Good Day Ferdi
We hope this message finds you well. We would like to sincerely apologise for the inconvenience and frustration you experienced due to the unstable internet connection and the impact it had on your ability to work from home. We understand the importance of a reliable and fast internet connection, especially in today's digital world.
We are pleased to inform you that we have taken immediate action to address the issues you raised. Our technical team worked diligently to restore your connection, and we have installed new hardware to ensure optimal performance and stability. We are glad to hear that, following our intervention, you confirmed telephonically that the connection is now running smoothly without any service disruptions. Your satisfaction is our top priority, and we are delighted that the problem has been resolved to your satisfaction.
We fully recognise that the level of service you received did not meet our customer service set standards, and we sincerely apologise for any inconvenience caused. Customer service is our highest priority and we are not happy with anything less than exceptional service towards our customers.
We appreciate your understanding and patience throughout this process. Your feedback has allowed us to identify areas where we can make improvements which is invaluable to our future success.
If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team. We are here to help and ensure your ongoing satisfaction.
Thank you for choosing Infogro as your internet service provider. We appreciate your business and look forward to serving you with improved service in the future.
Best regards,
Marcel
We hope this message finds you well. We would like to sincerely apologise for the inconvenience and frustration you experienced due to the unstable internet connection and the impact it had on your ability to work from home. We understand the importance of a reliable and fast internet connection, especially in today's digital world.
We are pleased to inform you that we have taken immediate action to address the issues you raised. Our technical team worked diligently to restore your connection, and we have installed new hardware to ensure optimal performance and stability. We are glad to hear that, following our intervention, you confirmed telephonically that the connection is now running smoothly without any service disruptions. Your satisfaction is our top priority, and we are delighted that the problem has been resolved to your satisfaction.
We fully recognise that the level of service you received did not meet our customer service set standards, and we sincerely apologise for any inconvenience caused. Customer service is our highest priority and we are not happy with anything less than exceptional service towards our customers.
We appreciate your understanding and patience throughout this process. Your feedback has allowed us to identify areas where we can make improvements which is invaluable to our future success.
If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team. We are here to help and ensure your ongoing satisfaction.
Thank you for choosing Infogro as your internet service provider. We appreciate your business and look forward to serving you with improved service in the future.
Best regards,
Marcel
Infogro's reply24 May 2023, 14:05
Official
Good Day Ferdi
We hope this message finds you well. We would like to sincerely apologise for the inconvenience and frustration you experienced due to the unstable internet connection and the impact it had on your ability to work from home. We understand the importance of a reliable and fast internet connection, especially in today's digital world.
We are pleased to inform you that we have taken immediate action to address the issues you raised. Our technical team worked diligently to restore your connection, and we have installed new hardware to ensure optimal performance and stability. We are glad to hear that, following our intervention, you confirmed telephonically that the connection is now running smoothly without any service disruptions. Your satisfaction is our top priority, and we are delighted that the problem has been resolved to your satisfaction.
We fully recognise that the level of service you received did not meet our customer service set standards, and we sincerely apologise for any inconvenience caused. Customer service is our highest priority and we are not happy with anything less than exceptional service towards our customers.
We appreciate your understanding and patience throughout this process. Your feedback has allowed us to identify areas where we can make improvements which is invaluable to our future success.
If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team. We are here to help and ensure your ongoing satisfaction.
Thank you for choosing Infogro as your internet service provider. We appreciate your business and look forward to serving you with improved service in the future.
Best regards,
Marcel
We hope this message finds you well. We would like to sincerely apologise for the inconvenience and frustration you experienced due to the unstable internet connection and the impact it had on your ability to work from home. We understand the importance of a reliable and fast internet connection, especially in today's digital world.
We are pleased to inform you that we have taken immediate action to address the issues you raised. Our technical team worked diligently to restore your connection, and we have installed new hardware to ensure optimal performance and stability. We are glad to hear that, following our intervention, you confirmed telephonically that the connection is now running smoothly without any service disruptions. Your satisfaction is our top priority, and we are delighted that the problem has been resolved to your satisfaction.
We fully recognise that the level of service you received did not meet our customer service set standards, and we sincerely apologise for any inconvenience caused. Customer service is our highest priority and we are not happy with anything less than exceptional service towards our customers.
We appreciate your understanding and patience throughout this process. Your feedback has allowed us to identify areas where we can make improvements which is invaluable to our future success.
If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team. We are here to help and ensure your ongoing satisfaction.
Thank you for choosing Infogro as your internet service provider. We appreciate your business and look forward to serving you with improved service in the future.
Best regards,
Marcel