1 reviews | Active since Jul 2023
Cancellation of Contract due to bad service from accounting departement
Just a quick note to review my experience with Infogro over the last few months. My first review after my installation was a very good experience. The technical team did an excellent job. After the big storms that we had, they responded quickly to the repair of my dish. However, I canceled my contract with them due to bad customer service from the accounts department.
Month after month there were problems with my account. Then finally I canceled my contract in May with Infogro for the incompetence of the accounting department. I paid the final amount with my cancellation.
I settled for a less impressive line rental for peace of mind. But today I received another request for payment for the last 2 months with an increase.
It saddens me to do this review seeing that I was happy with Infogro. service.
Regards Madelein Herbst
I am terribly sorry for the bad service and frustration that your recent interaction has cause. This is not the standard of service we strive for and for that I apologise. Customer service is our number one priority and we are only satisfied when our customers are satisfied. Thank you for brining this under our attention.
I have tried to make contact but was unsuccessful. I would like to discuss the frustration in more detail and see how we can put a smile back on your face.
I will try to make contact after the weekend.
Once again, sorry for the inconvenience and frustration caused
Regards
Marcel
I am terribly sorry for the bad service and frustration that your recent interaction has cause. This is not the standard of service we strive for and for that I apologise. Customer service is our number one priority and we are only satisfied when our customers are satisfied. Thank you for brining this under our attention.
I have tried to make contact but was unsuccessful. I would like to discuss the frustration in more detail and see how we can put a smile back on your face.
I will try to make contact after the weekend.
Once again, sorry for the inconvenience and frustration caused
Regards
Marcel
Thank you to Management for contacting me regarding this matter.
Regards
Thank you to Management for contacting me regarding this matter.
Regards
Hope you are doing well.
Thank you for taking the time to reply.
Has the feedback from management met your expectations or is their anything else we can assist with? Has the matter been resolved accordingly and are you happy with the outcome?
Regards
Marcel
Hope you are doing well.
Thank you for taking the time to reply.
Has the feedback from management met your expectations or is their anything else we can assist with? Has the matter been resolved accordingly and are you happy with the outcome?
Regards
Marcel