BAD SERVICE

It has been eight days since a technician visited our site to establish whether we can get a fibre installation. We were told that the application forms and info packages would be emailed within a day or two, 8 days later after 5 telephone calls, 1 email and 1 website enquiry request, and three Whatsapps to follow up as to when I can get the forms, I am still waiting. Has me wondering if the people manning these contact avenues are real people or robots!!! Actually robots may have done a better job at sending me the application forms. I wonder how I am going to get them, should I pray!!! Should I get in my car and physically drive to their offices to collect them. Really bad service. 1 Star for answering the phone and 1 star for the Technician as he did his job. The rest of the staff get NADA, they are not doing there jobs.