TrustIndex
2
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Infinity Battery
Is Infinity Battery trustworthy?
Infinity Battery has a TrustIndex of 2 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Infinity Battery across 37 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
Bad service
They are the worst battery to buy no head office, as for the manager Preston his attitude is bad as if they doing you a favor to sell batteries. I won't want anyone to have a experience and service bad as them please stay away from that brand battery is faulty within 1 year .
1 reviews | Active since Jul 2026
Bad service
They are the worst battery to buy no head office, as for the manager Preston his attitude is bad as if they doing you a favor to sell batteries. I won't want anyone to have a experience and service bad as them please stay away from that brand battery is faulty within 1 year .
1 reviews | Active since Jul 2020
Useless service
I bought a new battery at the Battery centre Port Elizabeth. Within a month the battery had carbon thing coming out.i went back there,was told its just the terminal is dirty. Got new terminal from them they put it in. I've been having problems with that battery ever since and I kept going back to them.last week I went there yhe guy said the battery is fine just loose terminal. Today the car couldn't start and I went there.to be told there's nothing they can do now the battery is out of warranty.
1 reviews | Active since Jul 2020
Useless service
I bought a new battery at the Battery centre Port Elizabeth. Within a month the battery had carbon thing coming out.i went back there,was told its just the terminal is dirty. Got new terminal from them they put it in. I've been having problems with that battery ever since and I kept going back to them.last week I went there yhe guy said the battery is fine just loose terminal. Today the car couldn't start and I went there.to be told there's nothing they can do now the battery is out of warranty.
1 reviews | Active since Nov 2013
Warrranty Claims takes too long
I took in a battery under warranty this morning. It takes betwwen 7 to 21 says for a warranty calim to be processed. How does one now use their car if they have to now wait for 21 days foer the claim to be process. Whats the point if it takes this long. this does not treeat any clients fairly.
1 reviews | Active since Nov 2013
Warrranty Claims takes too long
I took in a battery under warranty this morning. It takes betwwen 7 to 21 says for a warranty calim to be processed. How does one now use their car if they have to now wait for 21 days foer the claim to be process. Whats the point if it takes this long. this does not treeat any clients fairly.
1 reviews | Active since Nov 2012
BAD ATTITUDE
I bought a battery for a client from them. Unfortunately I messed coffee on my invoice. I mailed them requesting a copy and I was told that they can not mail me a copy of the invoice, they don't keep copies. So I lost this money as the insurance don't pay without an invoice. I was very arrogantly informed that they gave us an invoice and that is that. Well, that's fine as I will NEVER make use of them again. Their loss in the end not mine, as we buy quite a lot of batteries per month. I wonder how their vat, etc is done if they don't keep copies
1 reviews | Active since Nov 2012
BAD ATTITUDE
I bought a battery for a client from them. Unfortunately I messed coffee on my invoice. I mailed them requesting a copy and I was told that they can not mail me a copy of the invoice, they don't keep copies. So I lost this money as the insurance don't pay without an invoice. I was very arrogantly informed that they gave us an invoice and that is that. Well, that's fine as I will NEVER make use of them again. Their loss in the end not mine, as we buy quite a lot of batteries per month. I wonder how their vat, etc is done if they don't keep copies
1 reviews | Active since Nov 2018
Infinity Battery Alberton Reneges on terms and conditions on display in shop
Purchased an exide battery 25/11/2024 from Alberton North Franchise . Battery was defective Marcj 2026, therefore coverder under warranty. Had 25 month warranty. Condition of sale was " a copy of an invoice will be acceptable in the case of an warranty claim". Also terms of and conditions indicated " a loan battery will be given in the interim. Neither Duncan, the person behind the counter, or Preston would supply a loan battery. Preston refused to take my call and would not engage with me telephonically at all even on their company cell phone. Now Preston will not give me a refund, or a new battery citing he has to have the original invoice and original warranty claim which contradicts the terms and conditions at point of sale clearly displayed on top of the sales desk when the battery was sold to me. At first Preston was going to process the warranty claim but has now done a complete reversal of his commitment and refuses to honour the warranty citing I have to supply the original invoice. I will never deal with Preston and infinity battery again.
1 reviews | Active since Nov 2018
Infinity Battery Alberton Reneges on terms and conditions on display in shop
Purchased an exide battery 25/11/2024 from Alberton North Franchise . Battery was defective Marcj 2026, therefore coverder under warranty. Had 25 month warranty. Condition of sale was " a copy of an invoice will be acceptable in the case of an warranty claim". Also terms of and conditions indicated " a loan battery will be given in the interim. Neither Duncan, the person behind the counter, or Preston would supply a loan battery. Preston refused to take my call and would not engage with me telephonically at all even on their company cell phone. Now Preston will not give me a refund, or a new battery citing he has to have the original invoice and original warranty claim which contradicts the terms and conditions at point of sale clearly displayed on top of the sales desk when the battery was sold to me. At first Preston was going to process the warranty claim but has now done a complete reversal of his commitment and refuses to honour the warranty citing I have to supply the original invoice. I will never deal with Preston and infinity battery again.
1 reviews | Active since Mar 2026
First BATTERY CENTRE PMB HAD TO CLEAN UP THE MESS of Infinity Battery PMB
I purchased a EXIDE BATTERY(costing R1400) from INFINITY BATTERY (18 Victoria Road PMB 3201) on the date 16 of april 2025, with a 2 year warranty. 10 months after purchase (20 Feb 26) I started experiencing issues with the battery, the next day(21st Feb & 22 Feb 26) my car refused to start. (23rd Feb 26)I took the battery back to the store "Infinity Battery". 2 salemans were there ,I presented my proof purchase and battery at front desk,I explained issues I faced with it .Theyrefused to test it because the battery to them looked swollen ,I asked them to show me were was it swollen ,the othr saleman quickly changed the topic saying they can't do anything and warranty is fallen off because the battery poles are 'damaged and broken', 'not in good condition'. They took a photo of my battery and said they are sending it to the person who 'passes credit' which was nonsense because led then i minute they said they cant do anything. I have persistently requested for the battery technician name & contact number as it has only been 10 months after purchase and the battery was not damaged NEITHER DID IT HAVE BROKEN POLES. The salesman rudely said he doesn't know the techican name and contact details any battery company should aleast know the technicians contact details for the battery they storing or Even have a direct line to manufacture rs of the batteries to process claims on warranty. I left store because they findly said they would "try to find the technician" After weeks of back and forth and countless of phone calls with more excuses as to why they cant test battery or give me another battery even though it was only 10 months after purchase, i had enough and took matters into my owns hands. I haD contacted EXIDE BATTERY HEADOFFICE in Johannesburg. Spoke to a lady by the name of Imbali and she was very helpful, she transfer me to THE regional manager of Excide Battery of KwaZulu-Natal Mr Wyne, TO MY SUPRISE he informed me That the company doesn't supply Excide batteries to "Infinity Battery" The only store MR Wyne supplies Exide Batteries to in Pietermaritzburg is First Battery Center.He told me to go to First Battery Center ,speak to Mr Kevin Palframan ,who he would let know I'm coming . I immediately went to Battery Center in pmb Mr Kevin was already waiting for me. Kevin thereafter asked me to leave the battery with him as he needs to put it on charge and see if the battery picks up charge. He informed me that the battery is in very good condition including the pole of the battery ,and no swelling he was shocked . THAT same evening I recieved a call from Kevin saying the battery hasn't even picked up charge. Within 2 days , on Friday 13 march 2026 the battery has been sent to the factory.On Tuesday the 17 march 2026 Mr Kevin call to inform me that the credit for my battery has been passed & l can through to pick up the new battery Mr wyne and MR Kevin was of extremely helpful & extremely professional Had I known that Infinity Battery Store doesn't actually get the Exide batteries DRIECTLY FROM the Manufacturer I would not of purchased. Please don't buy from this store .
1 reviews | Active since Mar 2026
First BATTERY CENTRE PMB HAD TO CLEAN UP THE MESS of Infinity Battery PMB
I purchased a EXIDE BATTERY(costing R1400) from INFINITY BATTERY (18 Victoria Road PMB 3201) on the date 16 of april 2025, with a 2 year warranty. 10 months after purchase (20 Feb 26) I started experiencing issues with the battery, the next day(21st Feb & 22 Feb 26) my car refused to start. (23rd Feb 26)I took the battery back to the store "Infinity Battery". 2 salemans were there ,I presented my proof purchase and battery at front desk,I explained issues I faced with it .Theyrefused to test it because the battery to them looked swollen ,I asked them to show me were was it swollen ,the othr saleman quickly changed the topic saying they can't do anything and warranty is fallen off because the battery poles are 'damaged and broken', 'not in good condition'. They took a photo of my battery and said they are sending it to the person who 'passes credit' which was nonsense because led then i minute they said they cant do anything. I have persistently requested for the battery technician name & contact number as it has only been 10 months after purchase and the battery was not damaged NEITHER DID IT HAVE BROKEN POLES. The salesman rudely said he doesn't know the techican name and contact details any battery company should aleast know the technicians contact details for the battery they storing or Even have a direct line to manufacture rs of the batteries to process claims on warranty. I left store because they findly said they would "try to find the technician" After weeks of back and forth and countless of phone calls with more excuses as to why they cant test battery or give me another battery even though it was only 10 months after purchase, i had enough and took matters into my owns hands. I haD contacted EXIDE BATTERY HEADOFFICE in Johannesburg. Spoke to a lady by the name of Imbali and she was very helpful, she transfer me to THE regional manager of Excide Battery of KwaZulu-Natal Mr Wyne, TO MY SUPRISE he informed me That the company doesn't supply Excide batteries to "Infinity Battery" The only store MR Wyne supplies Exide Batteries to in Pietermaritzburg is First Battery Center.He told me to go to First Battery Center ,speak to Mr Kevin Palframan ,who he would let know I'm coming . I immediately went to Battery Center in pmb Mr Kevin was already waiting for me. Kevin thereafter asked me to leave the battery with him as he needs to put it on charge and see if the battery picks up charge. He informed me that the battery is in very good condition including the pole of the battery ,and no swelling he was shocked . THAT same evening I recieved a call from Kevin saying the battery hasn't even picked up charge. Within 2 days , on Friday 13 march 2026 the battery has been sent to the factory.On Tuesday the 17 march 2026 Mr Kevin call to inform me that the credit for my battery has been passed & l can through to pick up the new battery Mr wyne and MR Kevin was of extremely helpful & extremely professional Had I known that Infinity Battery Store doesn't actually get the Exide batteries DRIECTLY FROM the Manufacturer I would not of purchased. Please don't buy from this store .
1 reviews | Active since Jun 2021
******* sales of s**** batteries as new
Judging by the other reviews and our own lived experience you can clearly see ALL their batteries last less than one year and they do not honor the one year warranty they give you when purchasing the battery. It is ******* and it seems like this is their core business selling s**** batteries as new and then refusing to exchange when it dies before a year goes by
1 reviews | Active since Jun 2021
******* sales of s**** batteries as new
Judging by the other reviews and our own lived experience you can clearly see ALL their batteries last less than one year and they do not honor the one year warranty they give you when purchasing the battery. It is ******* and it seems like this is their core business selling s**** batteries as new and then refusing to exchange when it dies before a year goes by