Based on recent customer reviews, Impact Meter Services draws heavy criticism from residents in complexes and estates who feel locked into its utility billing. Customers describe unexplained water and electricity spikes, suspected estimated readings, and invoices they cannot get broken down. Emails and call centre queries reportedly go unanswered, while fast disconnections, reconnection charges and delayed deposit refunds are raised repeatedly. Account transfers between units are said to drag on for months. The clear exception is agent Nadine Volschenk, praised for escalating and resolving issues, plus one resident confirming consistently accurate readings.
TrustIndex
2.2
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Impact Meter Services
What do customers say about Impact Meter Services?
Based on recent customer reviews, Impact Meter Services draws heavy criticism from residents in complexes and estates who feel locked into its utility billing. Customers describe unexplained water and electricity spikes, suspected estimated readings, and invoices they cannot get broken down. Emails and call centre queries reportedly go unanswered, while fast disconnections, reconnection charges and delayed deposit refunds are raised repeatedly. Account transfers between units are said to drag on for months. The clear exception is agent Nadine Volschenk, praised for escalating and resolving issues, plus one resident confirming consistently accurate readings.
Is Impact Meter Services trustworthy?
Impact Meter Services has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 38 reviews in the last 12 months. Hellopeter has tracked Impact Meter Services across 579 total reviews. How is the TrustIndex calculated? →
Recent reviews (38)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2017
NO SERVICE !!!!!!
Been trying now to transfer my application from one unit to the other its been x3 months still not sorted still receiving invoices from old unit , you try and call and call send millions of emails no customer service here!!!!! , i think its because we are forced to use a pathetic company .
1 reviews | Active since May 2017
NO SERVICE !!!!!!
Been trying now to transfer my application from one unit to the other its been x3 months still not sorted still receiving invoices from old unit , you try and call and call send millions of emails no customer service here!!!!! , i think its because we are forced to use a pathetic company .
1 reviews | Active since Mar 2026
Impact meters poor service
Extremely disappointed in their poor service. Takes 3 months to to return your deposit but won't turn on electricity unless you pay the deposit. Paying deposit is acceptable but taking 3 months to return is pathetic
1 reviews | Active since Mar 2026
Impact meters poor service
Extremely disappointed in their poor service. Takes 3 months to to return your deposit but won't turn on electricity unless you pay the deposit. Paying deposit is acceptable but taking 3 months to return is pathetic
1 reviews | Active since Aug 2026
Impact Meter Services is trash....... AVOID!!!!
The worst, that Nadine is rude and worst person ever. People need to come together against Impact Meters, how do I change from this **** to another service provider? Their billing system is crazy and inaccurate.
1 reviews | Active since Aug 2026
Impact Meter Services is trash....... AVOID!!!!
The worst, that Nadine is rude and worst person ever. People need to come together against Impact Meters, how do I change from this **** to another service provider? Their billing system is crazy and inaccurate.
1 reviews | Active since Jul 2026
Copy and paste to tariffs story
I am disappointed in how impact the name means impression but it's disappointing I stay in parklands complex I had copy and paste water billings then in August I got a 2513 and 11cents bill I query it and the assistance is just there no use know nothing I spoke to 50 people no one can help I was told it's tariffs I get that but in August you add from 400plus rand to 2500 how I don't have a garden or leaking tap so when ask for a breakdown it turned into a mute moment If the meter reader read wrong take responsibility for your actions my unit number is on top of my neighbor at the bottom so I am not buying that tarrif story No one came back I'm still waiting so the waiting game is over
1 reviews | Active since Jul 2026
Copy and paste to tariffs story
I am disappointed in how impact the name means impression but it's disappointing I stay in parklands complex I had copy and paste water billings then in August I got a 2513 and 11cents bill I query it and the assistance is just there no use know nothing I spoke to 50 people no one can help I was told it's tariffs I get that but in August you add from 400plus rand to 2500 how I don't have a garden or leaking tap so when ask for a breakdown it turned into a mute moment If the meter reader read wrong take responsibility for your actions my unit number is on top of my neighbor at the bottom so I am not buying that tarrif story No one came back I'm still waiting so the waiting game is over
1 reviews | Active since Mar 2009
Nadine Volschenk SUPERSTAR
The last couple of months I have really been struggling. Life throws curve***** and accounts need to be paid - I have missed several due dates and ended up many months to make a deadline within minutes. I have spoken to many staff at Impact. There is one stand out, Nadine Volschenk, while still doing her job and adhering to payment cut offs, she constantly has a service level above any of her peers, and besides dealing with my many queries and problems, she remains professional, never rude, strict, but she treats me like a human being. Nadine you are a superstar - your employer should be very proud of you. I appreciate your excellent service and humanity
1 reviews | Active since Mar 2009
Nadine Volschenk SUPERSTAR
The last couple of months I have really been struggling. Life throws curve***** and accounts need to be paid - I have missed several due dates and ended up many months to make a deadline within minutes. I have spoken to many staff at Impact. There is one stand out, Nadine Volschenk, while still doing her job and adhering to payment cut offs, she constantly has a service level above any of her peers, and besides dealing with my many queries and problems, she remains professional, never rude, strict, but she treats me like a human being. Nadine you are a superstar - your employer should be very proud of you. I appreciate your excellent service and humanity