Based on recent customer reviews, ICASA is seen by most complainants as slow and largely unresponsive when consumers escalate disputes against operators such as Telkom, Vodacom, MTN and Blue Label Connect. Reviewers describe complaints acknowledged late or not at all, referenced cases dragging on for months, fraudulent porting and double billing left unresolved, and difficulty logging in to the consumer portal due to password problems. A small number of customers feel differently, praising the regulator for standing up for cellphone subscribers against unfair provider conduct.
TrustIndex
2.6
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About ICASA
What do customers say about ICASA?
Based on recent customer reviews, ICASA is seen by most complainants as slow and largely unresponsive when consumers escalate disputes against operators such as Telkom, Vodacom, MTN and Blue Label Connect. Reviewers describe complaints acknowledged late or not at all, referenced cases dragging on for months, fraudulent porting and double billing left unresolved, and difficulty logging in to the consumer portal due to password problems. A small number of customers feel differently, praising the regulator for standing up for cellphone subscribers against unfair provider conduct.
Is ICASA trustworthy?
ICASA has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked ICASA across 198 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2021
Call Avoidance
Complaints agent lehumo l lebepe and his manager deliberately dropped the line on me after taking 2 - 3 months and still no response , pathetic service. I would like a recording of the calls as I require this data for me solicitor , you are really a disgraceful company.
1 reviews | Active since May 2021
Call Avoidance
Complaints agent lehumo l lebepe and his manager deliberately dropped the line on me after taking 2 - 3 months and still no response , pathetic service. I would like a recording of the calls as I require this data for me solicitor , you are really a disgraceful company.
1 reviews | Active since Jan 2014
Airtime bundles etc
An aticle by Mthobisi Nozulela,*** 8 months ago which read as follows: Relief for data users in South Africa as ICASA overhauls bundles expiry rules. ICASA's new regulations promuse to eliminate wasted data and surprise users charges,giving South African mobile user's greater control over their airtime and ensuring fairer mobile service ? And what has changed since then,nothing. In my case MTN still takes all my data that is left after 7 days forcing to buy again so that they can make more money from their less fortunate users who cannot afford contracts. Comeon Mr Solly Malatsi do the work you are being paid to do and investigate why mobile cellphone companies are getting away with what they are doing?
1 reviews | Active since Jan 2014
Airtime bundles etc
An aticle by Mthobisi Nozulela,*** 8 months ago which read as follows: Relief for data users in South Africa as ICASA overhauls bundles expiry rules. ICASA's new regulations promuse to eliminate wasted data and surprise users charges,giving South African mobile user's greater control over their airtime and ensuring fairer mobile service ? And what has changed since then,nothing. In my case MTN still takes all my data that is left after 7 days forcing to buy again so that they can make more money from their less fortunate users who cannot afford contracts. Comeon Mr Solly Malatsi do the work you are being paid to do and investigate why mobile cellphone companies are getting away with what they are doing?
1 reviews | Active since Aug 2026
Power outrage
Since I have reported a no supply fault on Thursday afternoon ( 20 August 2026) and today Im still with no power because Eskom Cato ridge have no one to send out to attend my problem.
1 reviews | Active since Aug 2026
Power outrage
Since I have reported a no supply fault on Thursday afternoon ( 20 August 2026) and today Im still with no power because Eskom Cato ridge have no one to send out to attend my problem.
1 reviews | Active since Oct 2018
Vodacom complaint unresolved after 5 months - ICASA completely passive
Vodacom LTE complaint has now been dragging on for over 5 months. Service remains unstable to unusable. Vodacom’s own technician said a booster is required and would be supp****, yet it still hasn’t been installed. Meanwhile ICASA has been completely passive - just forwarding emails and achieving nothing. Complaint ***/25. At what point does “consumer protection” actually involve protecting the consumer?
1 reviews | Active since Oct 2018
Vodacom complaint unresolved after 5 months - ICASA completely passive
Vodacom LTE complaint has now been dragging on for over 5 months. Service remains unstable to unusable. Vodacom’s own technician said a booster is required and would be supp****, yet it still hasn’t been installed. Meanwhile ICASA has been completely passive - just forwarding emails and achieving nothing. Complaint ***/25. At what point does “consumer protection” actually involve protecting the consumer?
1 reviews | Active since May 2025
I have been complaining about a cell phone service provider for months
I have been complaining about a cell phone service provider for months. Still, this very same service provider keeps accusing me of being in areas
1 reviews | Active since Feb 2018
Bureaucracy lack of customer service
ATTENTION: @TelkomZA @MTNza @ICASA_za URGENT SECURITY BREACH & IDENTITY THEFT REPORT I am an MTN customer reporting a *****ULENT PORT. My number was ****** and moved to Telkom SIM *** without my consent. A ******** is currently using this number to commit *****. I have called every "***** Hotline" and "Crime Line" provided (***, ***, and 10210) and have been told "we can't help you" or "it's not our number." @TelkomZA: You are hosting a ******** on your network. Block SIM *** immediately! @MTNza: My number was ported under your watch. Help me reverse this *****! @ICASA_za: Both networks are failing to follow Number Portability Regulations. I need emergency intervention! I have the call logs to prove I have tried to resolve this for hours. Please DM me immediately to resolve this before more damage is done. #Telkom #MTN #ICASA #*****Alert #IdentityTheft #SouthAfrica
1 reviews | Active since Feb 2018
Bureaucracy lack of customer service
ATTENTION: @TelkomZA @MTNza @ICASA_za URGENT SECURITY BREACH & IDENTITY THEFT REPORT I am an MTN customer reporting a *****ULENT PORT. My number was ****** and moved to Telkom SIM *** without my consent. A ******** is currently using this number to commit *****. I have called every "***** Hotline" and "Crime Line" provided (***, ***, and 10210) and have been told "we can't help you" or "it's not our number." @TelkomZA: You are hosting a ******** on your network. Block SIM *** immediately! @MTNza: My number was ported under your watch. Help me reverse this *****! @ICASA_za: Both networks are failing to follow Number Portability Regulations. I need emergency intervention! I have the call logs to prove I have tried to resolve this for hours. Please DM me immediately to resolve this before more damage is done. #Telkom #MTN #ICASA #*****Alert #IdentityTheft #SouthAfrica