TJ
Tim J
1 reviews | Active since Oct 2018
05 Jun 2026, 10:33
Vodacom complaint unresolved after 5 months - ICASA completely passive
Vodacom LTE complaint has now been dragging on for over 5 months. Service remains unstable to unusable. Vodacom’s own technician said a booster is required and would be supp****, yet it still hasn’t been installed. Meanwhile ICASA has been completely passive - just forwarding emails and achieving nothing. Complaint ***/25. At what point does “consumer protection” actually involve protecting the consumer?
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Tim J's updateReviewer Update
10 Jun 2026, 06:58Still unresolved. Vodacom continues to cite Eskom issues and booster stock delays, but the booster its own technician identified still has not been installed and the service remains unreliable. ICASA has still not answered my direct questions about escalation, ADR, or next steps. After more than five months, there is still no proper remedy, no clear escalation path, and no visible proactive action from the regulator. Complaint ref: ECP008671/25.
TJ
Tim J's update10 Jun 2026, 06:58
Reviewer Update
Still unresolved. Vodacom continues to cite Eskom issues and booster stock delays, but the booster its own technician identified still has not been installed and the service remains unreliable. ICASA has still not answered my direct questions about escalation, ADR, or next steps. After more than five months, there is still no proper remedy, no clear escalation path, and no visible proactive action from the regulator. Complaint ref: ECP008671/25.