WHAT A MESS

Im and MTN client and on the 4th of june i requested an additional line via online and i was contacted and we were not done with the agent, then on the 5th of june i was called by an agent claiming they are MTN (after searching it was an agent from italk)

she then advised me that she will complete the order after i explained . then we concluded then after the call i started getting sms's that my information was changed and i was declined (which is very odd as i have a R1000 credit with my profile) hence i opted for the 2 in 1 special of 2 oppo phones which is within my credit

i called MTN customer to assist in clarifying and i was advised that the agent from italk cancelled my original order the innitiated a new order (this happened over 3 times ) now my order is just pending MTN has no idea onto why its pending im so frustrated as i don't why the agent cancelled an already completed or and why was it done over 3 times im not happy cos the status is on pending

ive sent messages to italk with no luck and their number is not going through ......