They can’t perform cancellation

To Whom It May Concern,

I am writing to formally express my extreme dissatisfaction with the service I have received from Italk , and I demand urgent resolution.

Firstly, when I purchased a home router, I specifically requested an uncapped data package. Despite this, italk sold me a MTN 100GB capped router — a product I explicitly did not want. Selling a customer a product that differs from what was requested and agreed upon is not only unacceptable but potentially ******** under the Consumer Protection Act.

Secondly, I contacted MTN yesterday to notify them that I had moved to a new address and requested that my router be activated at that address. However, when I called this morning to report that the router was not functioning, I was informed that there is a pending order for a new router on my account — an order I never placed. As a result of this unauthorised entry on my account, I am currently unable to use my router at all.

I am deeply frustrated and angered by this situation. MTN has failed me on multiple fronts: selling me the wrong product, creating an order without my consent, and leaving me without a working service.

I hereby request the immediate cancellation of my contract and a full refund. I will not be recommending MTN to anyone, and if this matter is not resolved promptly and satisfactorily, I will have no choice but to pursue legal action and report MTN to the relevant consumer protection authorities for selling false or misrepresented products to customers.

I await your urgent response.

Ncamisile Yvonne Moswani [***