ITALK NON COMMUNICATION

Dealing with italk has been a terrible experience. I never received a router that I had ordered online and received a letter from them in September confirming that the router had been returned to MTN. Despite numerous emails and correspondence with ITalk and Mtn regarding this matter I have been billed for this router and the payment I made for my mobile router has been put onto payment for the router I never received and my current internet has been suspended due.to no fault of mine