HAIR PULLING EXPERIENCE!!!!!!

I have been a customer with MTN for decades and most times they would get business for more than 1 cellphone.

On the 29th of October 25 I upgraded both my cellphones to data only.
The 1 cellphone was going to expire ONLY on 11th January 2026, on upgrading I made sure to mention that, and made it very clear I will be happy to upgrade 2nd cellphone provided I was not going to be charged the penalty for the remaining months.

Since 30th October I have been calling MTN to find answers as proformas have been sent to me with amounts I could not understand.

Called billing, get run arounds or calls are cut after holding on for more than 30minutes sometimes more. Would you believe that no one could gave me answers on any of my questions when I asked to speak to a supervisor or manager, they are never available (in meetings).

Low and behold I was charged, seen that on my invoice dated November 25 and the full value deducted from my bank account on 1st December 2025.

Called MTN again then finally got someone who was knowledgeable to tell me to deal with iTalk, as they are the entity who sold me the contract. Lerato bless her soul understood my problem immediately and told me that I would be refunded which I was really impressed with.

NIGHTMARE BEGINS 11 December 2025

REFUND SHOULD BE R1950.00, refund received 12 December 25, R329.71 called again to get a hold of Lerato, left messages now like a ghost can't get a hold of her.

Dealt with 2 other consultants today and believe me when I say these guys need training every consultant has something different to say or make up theories rather than look at the facts.

I am at a loss of words as well as patience hence HELLO PETER I really hate complaining but maybe a supervisor or a manager would hopefully make sometime to call me.

FRUSTRATION!!!! so you can understand my pain here is a list of reference numbers until 8 December when I thought there was light at the end of the tunnel.

| *** completed 30 Oct
| *** submitted 10 Nov
| *** completed BO010997 20 Nov
| *** completed 20 Nov
| *** completed 27 Nov
| *** submitted 27 Nov
| *** submitted 3 Dec
| *** submitted 4 Dec
| *** reversal 4 Dec completed
| *** completed 4 Dec
| *** completed 8 Dec
| *** submitted 8 Dec
| *** completed 8 Dec
| *** submitted 8 Dec
| *** completed BO*** 8 Dec


SINCERELY
WISHING FOR HONEST PEOPLE AND ETHICS