Request for cancelation and immediate refund.

Vuma never installed my router but payment was made, and I was advised by their field agent that it takes 48hrs for the installation team to visit clients premises which was incorrect/false selling to client. After a week i called the caĺl centre and i was advised that it takes 14 days for the installation to take place which was never mentioned by the field agent. Now funds are being debited from my account while no services were rendered to me. I'm advised by the accounts team that my account is active which I believe that was a *****ulent activation as no services were received and the billing is bieng processed as an account which in use, while the account holder has no router installed. I've been sent from pillar to post when requesting a refund which again will take 14 days which I'm failing to understand as I believe it's the same tactics that you use to frustrate clients. I'm told to waite for 14 days to get my refund processed while they are billing for services that they are not providing to me no no no, how fair is that? Musa Dube kindly advise your team of the process to follow as you seem cluedup with everything and seem to understand the nature of my query, compared to all the team members I spoke to, I'm really not happy with service received from your call centre or accounts department, kindly process my cancelation and refund urgently. Thank you.