NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Hype Vuma
How is Hype Vuma rated on Hellopeter?
Hellopeter has tracked Hype Vuma across 7 reviews. Hype Vuma hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Hype Vuma? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2021
Horrible
Their service is the worst the router looses network connection every now and then I have been communicating with them asking for the router to be changed they close the case and lie saying it was resolves this is the second month I pay 100% or the service but use only 20% of their data I am loosing they are benefiting they don't care to communicate and advise about how they willing to resolve instead they lie and keep on lying.
1 reviews | Active since Aug 2021
Horrible
Their service is the worst the router looses network connection every now and then I have been communicating with them asking for the router to be changed they close the case and lie saying it was resolves this is the second month I pay 100% or the service but use only 20% of their data I am loosing they are benefiting they don't care to communicate and advise about how they willing to resolve instead they lie and keep on lying.
1 reviews | Active since May 2026
VUMA WIFI IS USELESS AND A ****
It's Saturday the 3rd of October Time is 15:10 been almost 2 days no we still don't have internet Vuma Wifi is Nonsense, Useless & A Waste of our Hard Earned Monies. This useless service has been off Since yesterday morning around 10:42 am until now with no explanations, apologies or whatsoever. I really Despise this Vuma WiFi, I am seriously regretting ever opening my Door to their Agent that introduced soled this nonsense service to me. I need my money back for all those months I have payed and never received a full service. I am tired of this **** of a Company
1 reviews | Active since May 2026
VUMA WIFI IS USELESS AND A ****
It's Saturday the 3rd of October Time is 15:10 been almost 2 days no we still don't have internet Vuma Wifi is Nonsense, Useless & A Waste of our Hard Earned Monies. This useless service has been off Since yesterday morning around 10:42 am until now with no explanations, apologies or whatsoever. I really Despise this Vuma WiFi, I am seriously regretting ever opening my Door to their Agent that introduced soled this nonsense service to me. I need my money back for all those months I have payed and never received a full service. I am tired of this **** of a Company
1 reviews | Active since Jul 2014
Request for cancelation and immediate refund.
Vuma never installed my router but payment was made, and I was advised by their field agent that it takes 48hrs for the installation team to visit clients premises which was incorrect/false selling to client. After a week i called the caĺl centre and i was advised that it takes 14 days for the installation to take place which was never mentioned by the field agent. Now funds are being debited from my account while no services were rendered to me. I'm advised by the accounts team that my account is active which I believe that was a *****ulent activation as no services were received and the billing is bieng processed as an account which in use, while the account holder has no router installed. I've been sent from pillar to post when requesting a refund which again will take 14 days which I'm failing to understand as I believe it's the same tactics that you use to frustrate clients. I'm told to waite for 14 days to get my refund processed while they are billing for services that they are not providing to me no no no, how fair is that? Musa Dube kindly advise your team of the process to follow as you seem cluedup with everything and seem to understand the nature of my query, compared to all the team members I spoke to, I'm really not happy with service received from your call centre or accounts department, kindly process my cancelation and refund urgently. Thank you.
1 reviews | Active since Jul 2014
Request for cancelation and immediate refund.
Vuma never installed my router but payment was made, and I was advised by their field agent that it takes 48hrs for the installation team to visit clients premises which was incorrect/false selling to client. After a week i called the caĺl centre and i was advised that it takes 14 days for the installation to take place which was never mentioned by the field agent. Now funds are being debited from my account while no services were rendered to me. I'm advised by the accounts team that my account is active which I believe that was a *****ulent activation as no services were received and the billing is bieng processed as an account which in use, while the account holder has no router installed. I've been sent from pillar to post when requesting a refund which again will take 14 days which I'm failing to understand as I believe it's the same tactics that you use to frustrate clients. I'm told to waite for 14 days to get my refund processed while they are billing for services that they are not providing to me no no no, how fair is that? Musa Dube kindly advise your team of the process to follow as you seem cluedup with everything and seem to understand the nature of my query, compared to all the team members I spoke to, I'm really not happy with service received from your call centre or accounts department, kindly process my cancelation and refund urgently. Thank you.
1 reviews | Active since Aug 2026
Its been 10 days wit...
Its been 10 days without wifi they dont communicate with us when we call them they rude and and unbored
1 reviews | Active since Aug 2026
Its been 10 days wit...
Its been 10 days without wifi they dont communicate with us when we call them they rude and and unbored