Scores reflect the Overall AI Score for each category
Based on recent customer reviews, HYPA is described by an overwhelming majority of customers as an unreliable provider where paid-for services are not delivered and refunds are not honoured. Recurring themes include extended outages, orders cancelled or captured incorrectly, WhatsApp chats closed mid-query, and unanswered emails. A small group of customers single out individual telesales and support agents who resolved matters decisively, showing capability exists but is not systemic.
Top Strengths:
- •Customer Service & Support Quality: The strongest theme, driven almost entirely by named individuals. Busisiwe Magasela, Themba, Njabulo Lamula and Manganyi Gift are praised for ownership and fast resolution. Outside these exceptions, customers describe rude, scripted and unempowered consultants.
Replied to 99% of negative reviews
Reply time on negative reviews: 6h 60m
TrustIndex
3.6
Ranking
#19
in Fibre & Broadband
Reply Time
6h 41m
NPS Score
-72
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 6h 60m
Nov '25 - Oct '26
Frequently Asked Questions About HYPA
What do customers say about HYPA?
Based on recent customer reviews, HYPA is described by an overwhelming majority of customers as an unreliable provider where paid-for services are not delivered and refunds are not honoured. Recurring themes include extended outages, orders cancelled or captured incorrectly, WhatsApp chats closed mid-query, and unanswered emails. A small group of customers single out individual telesales and support agents who resolved matters decisively, showing capability exists but is not systemic.
What is HYPA's biggest strength?
HYPA's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. The strongest theme, driven almost entirely by named individuals. Busisiwe Magasela, Themba, Njabulo Lamula and Manganyi Gift are praised for ownership and fast resolution. Outside these exceptions, customers describe rude, scripted and unempowered consultants.
What are the most common complaints about HYPA?
The most common complaint about HYPA, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Customers report weekly and monthly outages lasting days, sometimes weeks, with work-from-home income and children's schooling directly affected. Tickets are closed unresolved and no ETA is given, while full monthly subscriptions are still charged.
How does HYPA compare to other Fibre & Broadband companies?
HYPA scores 1 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (1.3); their weakest is Billing & Contracts (0.8). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is HYPA trustworthy?
HYPA has a TrustIndex of 3.6 out of 10 on Hellopeter, based on 121 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 6 hours 60 min. Hellopeter has tracked HYPA across 340 total reviews. How is the TrustIndex calculated? →
Recent reviews (121)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2020
FROGFOOT IS A **** – CAPE TOWN, ESPECIALLY POOR AREAS
FROGFOOT IS A **** – CAPE TOWN, ESPECIALLY POOR AREAS FROGFOOT IS A **** – CAPE TOWN, ESPECIALLY POOR AREAS Last week our Frogfoot WiFi was OFF for days. It only came back Friday evening. People lost DAYS of data and paid for a service they never got — and NOT ONE refund. Not even an apology. Today, 04/10/2026, our router is OFFLINE AGAIN. Only NOW they say they'll "provide assistance." Why must we beg for a service we PAID for?! We are in poor areas where every rand counts. Frogfoot takes our money and gives us nothing but excuses and dead routers. If this is not fixed by TOMORROW, we are taking this straight to ICASA and laying a formal complaint. We are done being silent. Frogfoot — FIX IT OR REFUND US. TODAY. Not tomorrow. NOW.
1 reviews | Active since Feb 2020
FROGFOOT IS A **** – CAPE TOWN, ESPECIALLY POOR AREAS
FROGFOOT IS A **** – CAPE TOWN, ESPECIALLY POOR AREAS FROGFOOT IS A **** – CAPE TOWN, ESPECIALLY POOR AREAS Last week our Frogfoot WiFi was OFF for days. It only came back Friday evening. People lost DAYS of data and paid for a service they never got — and NOT ONE refund. Not even an apology. Today, 04/10/2026, our router is OFFLINE AGAIN. Only NOW they say they'll "provide assistance." Why must we beg for a service we PAID for?! We are in poor areas where every rand counts. Frogfoot takes our money and gives us nothing but excuses and dead routers. If this is not fixed by TOMORROW, we are taking this straight to ICASA and laying a formal complaint. We are done being silent. Frogfoot — FIX IT OR REFUND US. TODAY. Not tomorrow. NOW.
1 reviews | Active since Dec 2016
Horrible customer service
I was referred by a friend to change to Hypa, installation was done yesterday but the connection is not active. I called call centre lots of times with no assistance offered instead they will just let u speak on Ur own without responding or just drop the call. Supervisor said he will call back m still waiting for him to call till today.
1 reviews | Active since Dec 2016
Horrible customer service
I was referred by a friend to change to Hypa, installation was done yesterday but the connection is not active. I called call centre lots of times with no assistance offered instead they will just let u speak on Ur own without responding or just drop the call. Supervisor said he will call back m still waiting for him to call till today.
1 reviews | Active since Nov 2025
Reactivation delays
We made payment on the 1st of October amount R405 to reconnect our router it's been more then 48 hours ,now they are saying it's being re ordered again and awaiting payment but yet we made payment..address kgabo rd *** order confirmation number *** now they say we did not pay but we have proof as this confirmation number you cannot receive without making payment,
1 reviews | Active since Nov 2025
Reactivation delays
We made payment on the 1st of October amount R405 to reconnect our router it's been more then 48 hours ,now they are saying it's being re ordered again and awaiting payment but yet we made payment..address kgabo rd *** order confirmation number *** now they say we did not pay but we have proof as this confirmation number you cannot receive without making payment,
1 reviews | Active since Jun 2021
Worst ever
I'm really not happy with Hypa fibre Vuma and everything connected to them. Every time you try and do something with them you have to fight to get it right. Right now I'm receiving the worst service ever. I spoke to Celimpilo to reactivate my account and he reactivated the incorrect address on his end where else I told him the correct one this was Tuesday and even now no one is assisting me I'm really terrified by Hypa I've been trying to get hold of their managers don't even take accountability and they speak over you no one knows what they are doing I'm so frustrated and worried. I don't know what I was doing contacting them at first because they have never treated me right….
1 reviews | Active since Jun 2021
Worst ever
I'm really not happy with Hypa fibre Vuma and everything connected to them. Every time you try and do something with them you have to fight to get it right. Right now I'm receiving the worst service ever. I spoke to Celimpilo to reactivate my account and he reactivated the incorrect address on his end where else I told him the correct one this was Tuesday and even now no one is assisting me I'm really terrified by Hypa I've been trying to get hold of their managers don't even take accountability and they speak over you no one knows what they are doing I'm so frustrated and worried. I don't know what I was doing contacting them at first because they have never treated me right….
1 reviews | Active since Nov 2019
Proof of payment not acknowledged
My proof of payment is not acknowledged *** 2 days no response from your chat buddies poor customer service only because the debit declined due to unforseen circumstances with my bank account
1 reviews | Active since Nov 2019
Proof of payment not acknowledged
My proof of payment is not acknowledged *** 2 days no response from your chat buddies poor customer service only because the debit declined due to unforseen circumstances with my bank account
1 reviews | Active since Sept 2026
Big thank you to Savesha Naidoo of Hypa for her empathy and patience
Big thank you to Savesha Naidoo of Hypa for her empathy and patience. Handled my query with such professionalism was patient throughout. Wonderful service, really appreciate it
1 reviews | Active since Sept 2026
Big thank you to Savesha Naidoo of Hypa for her empathy and patience
Big thank you to Savesha Naidoo of Hypa for her empathy and patience. Handled my query with such professionalism was patient throughout. Wonderful service, really appreciate it
1 reviews | Active since Nov 2013
Good day, I wish to lodge a formal complaint regarding reference ***
Good day, I wish to lodge a formal complaint regarding reference ***. My fibre service has now been completely unavailable for 3 days, despite the fault being reported and engineers attending.
1 reviews | Active since Nov 2013
Good day, I wish to lodge a formal complaint regarding reference ***
Good day, I wish to lodge a formal complaint regarding reference ***. My fibre service has now been completely unavailable for 3 days, despite the fault being reported and engineers attending.