VH
Veruschka H
1 reviews | Active since Aug 2021
30 Oct 2024, 17:27
WORSTE EVER NEVER USE THEM
This is the worste service I ever experianced.
Issue has been reported on 26th and till today not even a technitian was dispatched.
Calling more then 3 times a day. First 2 calls they did not even pick up the client.
3rd call the technician supposibly did not find the house address. Like really how can one take money from someone and give this kind of service oh wait its not a service given as there is none.......
Helpful (0)
Replies (5)0
Replies (5)
HUGE TNS's replyOfficial
31 Oct 2024, 07:39Good morning,
Apologies for the inconvenience, we would like the opportunity to rectify this situation and help make it right for you.
We will contact you shortly to resolve this matter. Kind regards,
The Huge TNS Team
Apologies for the inconvenience, we would like the opportunity to rectify this situation and help make it right for you.
We will contact you shortly to resolve this matter. Kind regards,
The Huge TNS Team
Best regards,
HUGE TNS's reply31 Oct 2024, 07:39
Official
Good morning,
Apologies for the inconvenience, we would like the opportunity to rectify this situation and help make it right for you.
We will contact you shortly to resolve this matter. Kind regards,
The Huge TNS Team
Apologies for the inconvenience, we would like the opportunity to rectify this situation and help make it right for you.
We will contact you shortly to resolve this matter. Kind regards,
The Huge TNS Team
Best regards,
VH
Veruschka H's updateReviewer Update
31 Oct 2024, 15:26your communication is really bad, technician said router needs to be replaced after it has been reported to you on Monday already by a private company. yet we had to wait 3 days and phone 3 times a day to get a technician to come. thereafter I had to phone twice already to get feedback on the new router and the person who works with our ticket is not at her desk. 5 days. but you get your money every month.
VH
Veruschka H's update31 Oct 2024, 15:26
Reviewer Update
your communication is really bad, technician said router needs to be replaced after it has been reported to you on Monday already by a private company. yet we had to wait 3 days and phone 3 times a day to get a technician to come. thereafter I had to phone twice already to get feedback on the new router and the person who works with our ticket is not at her desk. 5 days. but you get your money every month.
HUGE TNS's replyOfficial
31 Oct 2024, 15:43Good day Veruschka,
We sincerely apologise. We deeply value our customers and are actively working to resolve this matter. Thank you for your feedback.
Best regards,
The Huge TNS Team
We sincerely apologise. We deeply value our customers and are actively working to resolve this matter. Thank you for your feedback.
Best regards,
The Huge TNS Team
Best regards,
HUGE TNS's reply31 Oct 2024, 15:43
Official
Good day Veruschka,
We sincerely apologise. We deeply value our customers and are actively working to resolve this matter. Thank you for your feedback.
Best regards,
The Huge TNS Team
We sincerely apologise. We deeply value our customers and are actively working to resolve this matter. Thank you for your feedback.
Best regards,
The Huge TNS Team
Best regards,
VH
Veruschka H's updateReviewer Update
05 Nov 2024, 08:28Once again no Flippen service.....
I was called yesterday because of this review and yet nothing has been done.
Called in again this MORNING AND WHEN WE STATED WHY WE ARE CALLING THE PHONE WAS DROPPED IN OUR EARS.
WHAT KIND OF COMPANY ARE YOU. THIS IS ABSERD.
I WILL NEVER RECOMMEND YOU AT ALL IN FACT WILL RECOMMEND EVERY CLIENT TO CANCEL WITH YOU. AS NO SERVICE IS BEING PROVIDED
I was called yesterday because of this review and yet nothing has been done.
Called in again this MORNING AND WHEN WE STATED WHY WE ARE CALLING THE PHONE WAS DROPPED IN OUR EARS.
WHAT KIND OF COMPANY ARE YOU. THIS IS ABSERD.
I WILL NEVER RECOMMEND YOU AT ALL IN FACT WILL RECOMMEND EVERY CLIENT TO CANCEL WITH YOU. AS NO SERVICE IS BEING PROVIDED
VH
Veruschka H's update05 Nov 2024, 08:28
Reviewer Update
Once again no Flippen service.....
I was called yesterday because of this review and yet nothing has been done.
Called in again this MORNING AND WHEN WE STATED WHY WE ARE CALLING THE PHONE WAS DROPPED IN OUR EARS.
WHAT KIND OF COMPANY ARE YOU. THIS IS ABSERD.
I WILL NEVER RECOMMEND YOU AT ALL IN FACT WILL RECOMMEND EVERY CLIENT TO CANCEL WITH YOU. AS NO SERVICE IS BEING PROVIDED
I was called yesterday because of this review and yet nothing has been done.
Called in again this MORNING AND WHEN WE STATED WHY WE ARE CALLING THE PHONE WAS DROPPED IN OUR EARS.
WHAT KIND OF COMPANY ARE YOU. THIS IS ABSERD.
I WILL NEVER RECOMMEND YOU AT ALL IN FACT WILL RECOMMEND EVERY CLIENT TO CANCEL WITH YOU. AS NO SERVICE IS BEING PROVIDED
HUGE TNS's replyOfficial
05 Nov 2024, 10:08Dear Veruschka,
Thank you for bringing this to our attention, and we apologise for the frustration you’ve experienced. We take your feedback seriously and are committed to addressing it.We’re escalating this matter to management to ensure it receives the priority it deserves. Please rest assured that we are actively reviewing your case to resolve this issue promptly.
Kind regards,
The Huge TNS Team
Thank you for bringing this to our attention, and we apologise for the frustration you’ve experienced. We take your feedback seriously and are committed to addressing it.We’re escalating this matter to management to ensure it receives the priority it deserves. Please rest assured that we are actively reviewing your case to resolve this issue promptly.
Kind regards,
The Huge TNS Team
Best regards,
HUGE TNS's reply05 Nov 2024, 10:08
Official
Dear Veruschka,
Thank you for bringing this to our attention, and we apologise for the frustration you’ve experienced. We take your feedback seriously and are committed to addressing it.We’re escalating this matter to management to ensure it receives the priority it deserves. Please rest assured that we are actively reviewing your case to resolve this issue promptly.
Kind regards,
The Huge TNS Team
Thank you for bringing this to our attention, and we apologise for the frustration you’ve experienced. We take your feedback seriously and are committed to addressing it.We’re escalating this matter to management to ensure it receives the priority it deserves. Please rest assured that we are actively reviewing your case to resolve this issue promptly.
Kind regards,
The Huge TNS Team
Best regards,