HUGE TNS
Claimed Business
|1|10 Reviews (last 12 months)|This business does not respond to reviews
HUGE TNS
Claimed Business
|1
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Huge TNS is facing significant dissatisfaction from its business and residential clients. Customers consistently mention unreliable connectivity, with frequent dropped calls and prolonged internet outages affecting daily operations. A recurring theme is poor customer support, where emails and support tickets are reportedly ignored and follow-ups rarely occur. Billing concerns feature prominently, with clients describing unauthorised debit orders, unexplained charges, and missing payment allocations. Many also express frustration with contract terms, particularly difficulties cancelling and disputed thirty-six month commitments, leaving long-standing clients considering alternative providers.
Performance(last 12 months):
Trustindex Rating
2.4NPS Score
-100Unlikely
TrustIndex
2.4
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|10 Reviews
Oct '25 - Sep '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Apr 2016
9 Sept 2026, 09:09
REALLY DO NOT RECOMMEND
We have been with this company for a number of years. Their service quality is poor. Communication is close on a nil. We needed to upgrade to 100mbps from 30 (which we were under the impression we had always had) - it took over a month for the upgrade to happen with no virtually no communication between request and delivery. One Thursday a man walks in to change our router, just 15 min. In the end we were without internet in totality i.e. credit card machine, computers, phones for almost a day from what was promised to be 15min ended up being almost 4 hours. After they left, I discovered we had no phones. Turns out the IP address was changed and they did not think to mention this to anyone. An urgent call was placed to our telephone company who ended up taking the phone etc home with him on the Friday to try to reconnect to the new IP address. Calls to Huge to help was achieved with effort but eventually the phones were back on the Monday. The lady who is meant to be our account support person - Shaakira - well!! No words. Sadly we are now entrenched with this company and changing is more than I could face - so here we are. We tried to get the "Manager's" details from Shaakira as we wanted to discuss or dissatisfaction with him. She gave me a call centre number which amounted to nothing. We left a message for this manager to call back - nada. E-mail address for the manager was refused by Shaakira. Well done Huge - we are mightily unimpressed.
Helpful (0)
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Anonymous
1 reviews | Active since Apr 2016
9 Sept 2026, 09:09
REALLY DO NOT RECOMMEND
We have been with this company for a number of years. Their service quality is poor. Communication is close on a nil. We needed to upgrade to 100mbps from 30 (which we were under the impression we had always had) - it took over a month for the upgrade to happen with no virtually no communication between request and delivery. One Thursday a man walks in to change our router, just 15 min. In the end we were without internet in totality i.e. credit card machine, computers, phones for almost a day from what was promised to be 15min ended up being almost 4 hours. After they left, I discovered we had no phones. Turns out the IP address was changed and they did not think to mention this to anyone. An urgent call was placed to our telephone company who ended up taking the phone etc home with him on the Friday to try to reconnect to the new IP address. Calls to Huge to help was achieved with effort but eventually the phones were back on the Monday. The lady who is meant to be our account support person - Shaakira - well!! No words. Sadly we are now entrenched with this company and changing is more than I could face - so here we are. We tried to get the "Manager's" details from Shaakira as we wanted to discuss or dissatisfaction with him. She gave me a call centre number which amounted to nothing. We left a message for this manager to call back - nada. E-mail address for the manager was refused by Shaakira. Well done Huge - we are mightily unimpressed.
0
Replies (0)AM
Anton M
1 reviews | Active since Jun 2018
25 Aug 2026, 19:08
HUGE TNS ....BEWARE !!!!
Dissapointment of note!! They are sleezing their way into the market, by selling uncapped products, but when reality hits, and you are without a active landline and they inform you 100M is the fair useage off uncapped. Uncapped is uncapped!! Secondly they activated all our electronics to their network, which was not requested. I have a separate server for the POS, but unknowingly, it was transferred. We will sue them for loss of business, we are a business running without a landline. Secondly, the misleading contract will be cancelled. Thirdly, they will restore and unport our telephone line as it's been before they entered my office. DO NOT DO BUSINESS WITH HUGE TNS!!! Anton Meiring ***
Helpful (0)
|Replies (0)AM
Anton M
1 reviews | Active since Jun 2018
25 Aug 2026, 19:08
HUGE TNS ....BEWARE !!!!
Dissapointment of note!! They are sleezing their way into the market, by selling uncapped products, but when reality hits, and you are without a active landline and they inform you 100M is the fair useage off uncapped. Uncapped is uncapped!! Secondly they activated all our electronics to their network, which was not requested. I have a separate server for the POS, but unknowingly, it was transferred. We will sue them for loss of business, we are a business running without a landline. Secondly, the misleading contract will be cancelled. Thirdly, they will restore and unport our telephone line as it's been before they entered my office. DO NOT DO BUSINESS WITH HUGE TNS!!! Anton Meiring ***
0
Replies (0)MS
Mxolisi S
1 reviews | Active since Mar 2022
26 Mar 2026, 11:30
POOR SERVICE
I am extremely dissatisfied with the service I continue to receive from Huge TNS. For years, I have been paying for a service that is simply not up to standard. The line quality is consistently poor — calls are unclear, and communication is unreliable. Despite raising this issue multiple times and even going as far as purchasing new phones to rule out device problems, nothing has improved. What is even more frustrating is the lack of proper support. This morning, I contacted your offices and was assisted by a gentleman named Evidence, who referred me to Shantel. Unfortunately, Shantel does not answer her calls, leaving me without any assistance or resolution. It is unacceptable to expect customers to continue making full payments at month-end while receiving such poor service and inadequate support. At this stage, I am also requesting recommendations for alternative, reliable service providers, as I am seriously considering moving away from Huge TNS due to the ongoing issues. I am requesting urgent intervention to resolve these problems. If this matter is not addressed promptly, I will have no choice but to escalate it further. #PoorService #CustomerExperience #HugeTNS
Helpful (0)
|Replies (0)MS
Mxolisi S
1 reviews | Active since Mar 2022
26 Mar 2026, 11:30
POOR SERVICE
I am extremely dissatisfied with the service I continue to receive from Huge TNS. For years, I have been paying for a service that is simply not up to standard. The line quality is consistently poor — calls are unclear, and communication is unreliable. Despite raising this issue multiple times and even going as far as purchasing new phones to rule out device problems, nothing has improved. What is even more frustrating is the lack of proper support. This morning, I contacted your offices and was assisted by a gentleman named Evidence, who referred me to Shantel. Unfortunately, Shantel does not answer her calls, leaving me without any assistance or resolution. It is unacceptable to expect customers to continue making full payments at month-end while receiving such poor service and inadequate support. At this stage, I am also requesting recommendations for alternative, reliable service providers, as I am seriously considering moving away from Huge TNS due to the ongoing issues. I am requesting urgent intervention to resolve these problems. If this matter is not addressed promptly, I will have no choice but to escalate it further. #PoorService #CustomerExperience #HugeTNS
0
Replies (0)JP
Jeremia P
1 reviews | Active since Mar 2024
27 Feb 2026, 15:47
Terrible service
Terrible service—weekly fibre/internet dropouts that last more than the working day, with no response and no follow up from HugeTNS (last time, until 48hours later). Totally unreliable service and dismissive staff, raising doubts whether the company has the requisite skills and capacity to render the services it promises and contracts with its customers? 🤷♂️
Helpful (0)
|Replies (0)JP
Jeremia P
1 reviews | Active since Mar 2024
27 Feb 2026, 15:47
Terrible service
Terrible service—weekly fibre/internet dropouts that last more than the working day, with no response and no follow up from HugeTNS (last time, until 48hours later). Totally unreliable service and dismissive staff, raising doubts whether the company has the requisite skills and capacity to render the services it promises and contracts with its customers? 🤷♂️
0
Replies (0)LR
Leon R
1 reviews | Active since Oct 2016
27 Feb 2026, 11:00
No Service
I have been using Huge for close on 5 years, Service is shocking, dropped calls, cannot hear our clients, clients cannot hear us... I have been complaining to a Cindy and Prinesha but my emails are ignored. Now I want to cancel the deal to get a more reputable supplier, and they tell me I will have to pay them R10000 to get out of the deal. In the meantime, no service so solution and totally ignoring my emails. Leon ***
Helpful (0)
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Leon R
1 reviews | Active since Oct 2016
27 Feb 2026, 11:00
No Service
I have been using Huge for close on 5 years, Service is shocking, dropped calls, cannot hear our clients, clients cannot hear us... I have been complaining to a Cindy and Prinesha but my emails are ignored. Now I want to cancel the deal to get a more reputable supplier, and they tell me I will have to pay them R10000 to get out of the deal. In the meantime, no service so solution and totally ignoring my emails. Leon ***
0
Replies (1)J
Jerry
1 reviews | Active since Jun 2023
22 Jan 2026, 13:36
Debits differ from invoice.
Email correspondence sent to inform of Porting fees in December being around R400, company was informed not to debit as yet as we signed for R99. Invoice was sent for R187 but debit was done for R1089. This now has another R400 added on top without any explanation. An invoice is to include and match the debit, if you state an amount that is what you need to debit, its your duty to include all amounts to be deducted, this was not included on the invoice. We receive monthly invoices but the total invoice amount on the first page gives a breakdown of all charges and matches the debit. Suddenly the company chooses to mask costs and excuses the lack of communication with a sorry. There needs to be communication and transparency.
Helpful (0)
|Replies (1)J
Jerry
1 reviews | Active since Jun 2023
22 Jan 2026, 13:36
Debits differ from invoice.
Email correspondence sent to inform of Porting fees in December being around R400, company was informed not to debit as yet as we signed for R99. Invoice was sent for R187 but debit was done for R1089. This now has another R400 added on top without any explanation. An invoice is to include and match the debit, if you state an amount that is what you need to debit, its your duty to include all amounts to be deducted, this was not included on the invoice. We receive monthly invoices but the total invoice amount on the first page gives a breakdown of all charges and matches the debit. Suddenly the company chooses to mask costs and excuses the lack of communication with a sorry. There needs to be communication and transparency.
0
Replies (1)BJ
Bianca J
1 reviews | Active since Feb 2025
25 Nov 2025, 19:20
HB0020
This has been, by far, the most disappointing service experience I have ever encountered. There appears to be no adherence to TCF principles. Payments made have gone missing, and others were only partially credited to the account. No one has taken accountability for these errors. After months of attempting to resolve the matter, the only response received was prompted by a HelloPeter complaint—seemingly an attempt to silence the issue rather than address it. Despite this, our service has now been suspended. We have reached our limit with this situation, and I will be escalating the matter further.
Helpful (0)
|Replies (1)BJ
Bianca J
1 reviews | Active since Feb 2025
25 Nov 2025, 19:20
HB0020
This has been, by far, the most disappointing service experience I have ever encountered. There appears to be no adherence to TCF principles. Payments made have gone missing, and others were only partially credited to the account. No one has taken accountability for these errors. After months of attempting to resolve the matter, the only response received was prompted by a HelloPeter complaint—seemingly an attempt to silence the issue rather than address it. Despite this, our service has now been suspended. We have reached our limit with this situation, and I will be escalating the matter further.
0
Replies (1)KK
Keenan K
1 reviews | Active since Oct 2025
23 Oct 2025, 11:17
Unauthorised debit order after cancellation (30-days notice given).
I am extremely disappointed with the service I’ve received from HugeTNS. After cancelling my services, a debit order was processed on my business account without authorisation. This is highly concerning, as during my discussions with their representative, it was made clear that my agreement would continue on a month-to-month basis at the same rate, not as a new 36-month commitment. The documentation I signed was presented as a simple continuation, not a new fixed-term contract. I have since sent two emails to their services department and attempted to contact support telephonically, but my call was dropped after I was told that I couldn't be assisted. No one has called back. To date, I have received no response or assistance. The lack of response, accountability, and acknowledgement of the issue has been very disappointing, especially for a long-standing business client.
Helpful (0)
|Replies (1)KK
Keenan K
1 reviews | Active since Oct 2025
23 Oct 2025, 11:17
Unauthorised debit order after cancellation (30-days notice given).
I am extremely disappointed with the service I’ve received from HugeTNS. After cancelling my services, a debit order was processed on my business account without authorisation. This is highly concerning, as during my discussions with their representative, it was made clear that my agreement would continue on a month-to-month basis at the same rate, not as a new 36-month commitment. The documentation I signed was presented as a simple continuation, not a new fixed-term contract. I have since sent two emails to their services department and attempted to contact support telephonically, but my call was dropped after I was told that I couldn't be assisted. No one has called back. To date, I have received no response or assistance. The lack of response, accountability, and acknowledgement of the issue has been very disappointing, especially for a long-standing business client.
0
Replies (1)