Unsatisfactory Service

This seems to be the only active platform to get Huge Telecom to respond to any request... We started our cancellation process in July 2024, it has taken 2.5 months for them to take action. They do not respond to emails and they do not respond to calls. We asked our new service provider to assist, and they also have proof that the emails sent were not even opened or read and we are still waiting for a return phone call. We managed to get in touch with someone that we thought was assisting, Heather Mouton, who acknowledged receiving our cancellation email in July and was assisting in getting this resolved, to our understanding. Huge debited our account R1700, yet our statement due is R770, which is not due as we gave sufficient calendar notice. This is not acceptable, and I expect this to be rectified as the fault lies within the Huge Cancellation Department. The reviews on Hello Peter confirm that Huge do not handle their services as a corporate company should and need to be reported to the National Consumer Commission and ICASA.