Unprofessional service

We are deeply disappointed with the services provided by Huge TNS, particularly regarding their unreliable debit order system and poor customer service. The debit order system consistently fails to process payments as scheduled, leading to unwarranted emails from Huge TNS threatening to suspend our internet and telephone services unless immediate payment is made. Despite promptly settling the demanded payments, Huge TNS proceeded to disconnect our services, severely disrupting our business operations and client service for several hours.

Furthermore, attempts to resolve these issues were met with significant obstacles, as Huge TNS's customer service is virtually unreachable. After five hours of persistent efforts to contact them, we received no response, exacerbating the impact on our operations.

This level of service is unacceptable and ranks among the poorest we have experienced in South Africa. We strongly urge Huge TNS to address these critical issues to prevent further inconvenience to their clients.