REALLY DO NOT RECOMMEND

We have been with this company for a number of years. Their service quality is poor. Communication is close on a nil. We needed to upgrade to 100mbps from 30 (which we were under the impression we had always had) - it took over a month for the upgrade to happen with no virtually no communication between request and delivery. One Thursday a man walks in to change our router, just 15 min. In the end we were without internet in totality i.e. credit card machine, computers, phones for almost a day from what was promised to be 15min ended up being almost 4 hours. After they left, I discovered we had no phones. Turns out the IP address was changed and they did not think to mention this to anyone. An urgent call was placed to our telephone company who ended up taking the phone etc home with him on the Friday to try to reconnect to the new IP address. Calls to Huge to help was achieved with effort but eventually the phones were back on the Monday. The lady who is meant to be our account support person - Shaakira - well!! No words. Sadly we are now entrenched with this company and changing is more than I could face - so here we are. We tried to get the "Manager's" details from Shaakira as we wanted to discuss or dissatisfaction with him. She gave me a call centre number which amounted to nothing. We left a message for this manager to call back - nada. E-mail address for the manager was refused by Shaakira. Well done Huge - we are mightily unimpressed.