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Suliman E
1 reviews | Active since May 2016
24 Dec 2021, 10:10
Poor support
I requested a replacement SIM for our phone. The SIM arrived promptly the next day
But it was not activated. I tried several times to contact Huge, but with no success. The support email address just send you a polite reply with a Ticket number. But nothing happens.
Yesterday, I managed to get hold of a very polite lady who promised to escalate it with MTN and come back to me. No feedback and today they are closed.
This is shoddy service!
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Replies (1)
HUGE TNS's replyOfficial
10 Jan 2022, 09:22Morning Suliman,
Thank you for bringing this to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Kind regards,
Thank you for bringing this to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Kind regards,
HUGE TNS's reply10 Jan 2022, 09:22
Official
Morning Suliman,
Thank you for bringing this to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Kind regards,
Thank you for bringing this to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Kind regards,