JO
Jennifer O
1 reviews | Active since Mar 2022
09 Mar 2022, 19:31
Not just a number!
I've been a customer of Huge Telecom for 7 years, every company has its ups and downs, but on the whole, I have always had great service and when I have had issues, my Service Manager (Bronwyn) has always been there to help me. I don't have to deal with a call center and explain who I am every time and she always resolves my issue promptly. Hard to find good service like this nowadays!
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HUGE TNS's replyOfficial
10 Mar 2022, 08:41Good morning Jennifer
Thank you for your feedback, and thank you for being with us for 7 years!
We do try to get it right 100% of the time, but like anyone we aren't perfect.
Every one of our customers has a dedicated Customer Service Manager (CSM), so exactly to your point, you don't have to call a Call Centre and be number X in the queue, you can call and ask to speak to your CSM (in your case Bronwyn).
And when we get it wrong (which we do from time to time), and you've spoken to your CSM to let us know, we make sure we get it right ASAP
Thank you for your feedback, and thank you for being with us for 7 years!
We do try to get it right 100% of the time, but like anyone we aren't perfect.
Every one of our customers has a dedicated Customer Service Manager (CSM), so exactly to your point, you don't have to call a Call Centre and be number X in the queue, you can call and ask to speak to your CSM (in your case Bronwyn).
And when we get it wrong (which we do from time to time), and you've spoken to your CSM to let us know, we make sure we get it right ASAP
HUGE TNS's reply10 Mar 2022, 08:41
Official
Good morning Jennifer
Thank you for your feedback, and thank you for being with us for 7 years!
We do try to get it right 100% of the time, but like anyone we aren't perfect.
Every one of our customers has a dedicated Customer Service Manager (CSM), so exactly to your point, you don't have to call a Call Centre and be number X in the queue, you can call and ask to speak to your CSM (in your case Bronwyn).
And when we get it wrong (which we do from time to time), and you've spoken to your CSM to let us know, we make sure we get it right ASAP
Thank you for your feedback, and thank you for being with us for 7 years!
We do try to get it right 100% of the time, but like anyone we aren't perfect.
Every one of our customers has a dedicated Customer Service Manager (CSM), so exactly to your point, you don't have to call a Call Centre and be number X in the queue, you can call and ask to speak to your CSM (in your case Bronwyn).
And when we get it wrong (which we do from time to time), and you've spoken to your CSM to let us know, we make sure we get it right ASAP