SB
Stefan B
1 reviews | Active since May 2014
15 Jan 2025, 21:08
HUGE is a Huge disaster.
Their names summarizes the service standards in terms of network speed and customers service. It is a HUGE disaster. NO response from the Helpdesk and about 20-40% performance on the line. It is shocking how they get away with selling a product for the full price and not delivering it. Only possible in the ISP industry in South Africa.
Helpful (0)
Replies (5)0
Replies (5)
HUGE TNS's replyOfficial
16 Jan 2025, 07:43 Hi Stefan,
Apologies for the inconvenience, we would like the opportunity to rectify this situation and help make it right for you.
We will contact you shortly to resolve this matter today. Kind regards,
Apologies for the inconvenience, we would like the opportunity to rectify this situation and help make it right for you.
We will contact you shortly to resolve this matter today. Kind regards,
HUGE TNS's reply16 Jan 2025, 07:43
Official
Hi Stefan,
Apologies for the inconvenience, we would like the opportunity to rectify this situation and help make it right for you.
We will contact you shortly to resolve this matter today. Kind regards,
Apologies for the inconvenience, we would like the opportunity to rectify this situation and help make it right for you.
We will contact you shortly to resolve this matter today. Kind regards,
SB
Stefan B's updateReviewer Update
16 Jan 2025, 21:42Contrary to yet another HUGE like promise of getting back to me today you choose to remain silent. I strongly suggest you do once as promissed. If this does not get resolved by the end of this week my legal team will lodge a formal complaint against your organisation and its members (ie. Dr Oberholzer) with ICASA and all other authorities that control the ISP industry.
SB
Stefan B's update16 Jan 2025, 21:42
Reviewer Update
Contrary to yet another HUGE like promise of getting back to me today you choose to remain silent. I strongly suggest you do once as promissed. If this does not get resolved by the end of this week my legal team will lodge a formal complaint against your organisation and its members (ie. Dr Oberholzer) with ICASA and all other authorities that control the ISP industry.
HUGE TNS's replyOfficial
17 Jan 2025, 07:50Hi Stefan,
We appreciate you bringing this to our attention and apologies for any inconvenience caused. Please know that we value your feedback and are committed to resolving this matter.
A customer service manager will be in contact with you shortly.
Kind regards,
The Huge TNS Team
We appreciate you bringing this to our attention and apologies for any inconvenience caused. Please know that we value your feedback and are committed to resolving this matter.
A customer service manager will be in contact with you shortly.
Kind regards,
The Huge TNS Team
HUGE TNS's reply17 Jan 2025, 07:50
Official
Hi Stefan,
We appreciate you bringing this to our attention and apologies for any inconvenience caused. Please know that we value your feedback and are committed to resolving this matter.
A customer service manager will be in contact with you shortly.
Kind regards,
The Huge TNS Team
We appreciate you bringing this to our attention and apologies for any inconvenience caused. Please know that we value your feedback and are committed to resolving this matter.
A customer service manager will be in contact with you shortly.
Kind regards,
The Huge TNS Team
SB
Stefan B's updateReviewer Update
20 Jan 2025, 17:44I guess you just hope the problem goes away with your ignorance. I will lodge a formal complaint about your oragnisation and its management with the respective regulatory body and hope many others are going to do this.
https://ispa.org.za/code-of-conduct/lodge-a-mediation-request/
https://ispa.org.za/code-of-conduct/lodge-a-mediation-request/
SB
Stefan B's update20 Jan 2025, 17:44
Reviewer Update
I guess you just hope the problem goes away with your ignorance. I will lodge a formal complaint about your oragnisation and its management with the respective regulatory body and hope many others are going to do this.
https://ispa.org.za/code-of-conduct/lodge-a-mediation-request/
https://ispa.org.za/code-of-conduct/lodge-a-mediation-request/
HUGE TNS's replyOfficial
21 Jan 2025, 08:54Hi Stefan,
We sincerely apologise. We deeply value our customers and are actively working to resolve this matter. Thank you for your feedback.
Best regards, The Huge TNS Team
We sincerely apologise. We deeply value our customers and are actively working to resolve this matter. Thank you for your feedback.
Best regards, The Huge TNS Team
HUGE TNS's reply21 Jan 2025, 08:54
Official
Hi Stefan,
We sincerely apologise. We deeply value our customers and are actively working to resolve this matter. Thank you for your feedback.
Best regards, The Huge TNS Team
We sincerely apologise. We deeply value our customers and are actively working to resolve this matter. Thank you for your feedback.
Best regards, The Huge TNS Team