HB0020

This has been, by far, the most disappointing service experience I have ever encountered. There appears to be no adherence to TCF principles. Payments made have gone missing, and others were only partially credited to the account. No one has taken accountability for these errors.

After months of attempting to resolve the matter, the only response received was prompted by a HelloPeter complaint—seemingly an attempt to silence the issue rather than address it. Despite this, our service has now been suspended.

We have reached our limit with this situation, and I will be escalating the matter further.