Bad Customer Service, Line not working for a month now

<div>We have had the worst experience with Huge Telecoms. Firstly, our lines have been down for close to a month. We have logged over 5 calls and we still cannot receive or make outgoing calls. Our line is constantly engaged with affects our business as this is a business line. ****&nbsp; takes 3 days before he can even respond to any queries or emails logged. I have just about have had it with logging calls that are never attended to. The same lines that have been down for a month, we are getting billed line rental for them so I am happily looking to port to a different service provider at this point</div>