JW
Johandre W
1 reviews | Active since Feb 2021
28 Jun 2021, 10:25
Bad refund policy, laziness
Worst refunding policy, adjusted it to their needs because they are too lazy to deal with customers. I ordered a Linux server and it came installed with the wrong version of ubuntu and agent refused to do anything about the situation. Requested a refund for a month that hasn’t even started because they are too “lazy” to do the administrative work. I do not recommend this company for any hosting needs. On top of that, I get charged more for decreasing specs on a VPS. 10/10
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Replies (1)
ivecloud.co.za's replyOfficial
28 Jun 2021, 11:57 Johandre,
Thank you for your honest review!
We are truly saddened to read of your bad experience with iveCloud.
Based on your review, I must just clarify that our refund policy was amended in 2019 to exclude Gaming VPS Servers from our refund proceedings due to the numerous player disputes arising which we had to individually calculate player contributions and refund it accordingly. As such, iveCloud's management has amended the policy to expressly exclude the refund proceedings for the service to avoid being a sheriff to resolve these disputes as it caused an unnecessary workload for our administrative staff.
Upon ordering a Gaming VPS plan, each client is required to read and acknowledge our Terms & Conditions, which clearly you have not.
Our refund policy reads (in red);
"Accounts that are terminated due to Terms of Service violations are not eligible for a refund. Domain registrations, SSL Certificates, setup fees, Management & Support, software licenses, GAME VPS SERVERS, and migration fees (Monthly, Once off or annual) are NOT REFUNDABLE!"
The above term is set in stone and is unlikely to ever change nor would any exceptions be made.
I would recommend that you pay careful attention to any company's Terms Of Service and associated policies in the future.
Thank you for your honest review!
We are truly saddened to read of your bad experience with iveCloud.
Based on your review, I must just clarify that our refund policy was amended in 2019 to exclude Gaming VPS Servers from our refund proceedings due to the numerous player disputes arising which we had to individually calculate player contributions and refund it accordingly. As such, iveCloud's management has amended the policy to expressly exclude the refund proceedings for the service to avoid being a sheriff to resolve these disputes as it caused an unnecessary workload for our administrative staff.
Upon ordering a Gaming VPS plan, each client is required to read and acknowledge our Terms & Conditions, which clearly you have not.
Our refund policy reads (in red);
"Accounts that are terminated due to Terms of Service violations are not eligible for a refund. Domain registrations, SSL Certificates, setup fees, Management & Support, software licenses, GAME VPS SERVERS, and migration fees (Monthly, Once off or annual) are NOT REFUNDABLE!"
The above term is set in stone and is unlikely to ever change nor would any exceptions be made.
I would recommend that you pay careful attention to any company's Terms Of Service and associated policies in the future.
Best regards,
ivecloud.co.za's reply28 Jun 2021, 11:57
Official
Johandre,
Thank you for your honest review!
We are truly saddened to read of your bad experience with iveCloud.
Based on your review, I must just clarify that our refund policy was amended in 2019 to exclude Gaming VPS Servers from our refund proceedings due to the numerous player disputes arising which we had to individually calculate player contributions and refund it accordingly. As such, iveCloud's management has amended the policy to expressly exclude the refund proceedings for the service to avoid being a sheriff to resolve these disputes as it caused an unnecessary workload for our administrative staff.
Upon ordering a Gaming VPS plan, each client is required to read and acknowledge our Terms & Conditions, which clearly you have not.
Our refund policy reads (in red);
"Accounts that are terminated due to Terms of Service violations are not eligible for a refund. Domain registrations, SSL Certificates, setup fees, Management & Support, software licenses, GAME VPS SERVERS, and migration fees (Monthly, Once off or annual) are NOT REFUNDABLE!"
The above term is set in stone and is unlikely to ever change nor would any exceptions be made.
I would recommend that you pay careful attention to any company's Terms Of Service and associated policies in the future.
Thank you for your honest review!
We are truly saddened to read of your bad experience with iveCloud.
Based on your review, I must just clarify that our refund policy was amended in 2019 to exclude Gaming VPS Servers from our refund proceedings due to the numerous player disputes arising which we had to individually calculate player contributions and refund it accordingly. As such, iveCloud's management has amended the policy to expressly exclude the refund proceedings for the service to avoid being a sheriff to resolve these disputes as it caused an unnecessary workload for our administrative staff.
Upon ordering a Gaming VPS plan, each client is required to read and acknowledge our Terms & Conditions, which clearly you have not.
Our refund policy reads (in red);
"Accounts that are terminated due to Terms of Service violations are not eligible for a refund. Domain registrations, SSL Certificates, setup fees, Management & Support, software licenses, GAME VPS SERVERS, and migration fees (Monthly, Once off or annual) are NOT REFUNDABLE!"
The above term is set in stone and is unlikely to ever change nor would any exceptions be made.
I would recommend that you pay careful attention to any company's Terms Of Service and associated policies in the future.
Best regards,