FM
Franklin M
1 reviews | Active since Sept 2016
29 Aug 2024, 12:14
Zethu was able to understand the core issue and took steps to rectify through re-provisioning the line
Zethu was able to understand the core issue and took steps to rectify through re-provisioning the line. This seemed to have solved the problem.
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
29 Aug 2024, 12:16Dear Franklin, I am glad to hear that Zethu was able to understand the core issue and resolve it by re-provisioning the line. It's always our priority to ensure that our customers' concerns are addressed promptly and effectively. If you have any further questions or need assistance, please feel free to reach out to us. Thank you for choosing Home-Connect. Warm regards, Home-Connect Customer Service.
Home-Connect's reply29 Aug 2024, 12:16
Official
Dear Franklin, I am glad to hear that Zethu was able to understand the core issue and resolve it by re-provisioning the line. It's always our priority to ensure that our customers' concerns are addressed promptly and effectively. If you have any further questions or need assistance, please feel free to reach out to us. Thank you for choosing Home-Connect. Warm regards, Home-Connect Customer Service.
FM
Franklin M's updateReviewer Update
10 Sept 2024, 16:48Sadly, this issue doesn't seem to be resolved,
Just called in again and provided the reference: 779360
The first support engineer "Analiswa" hung up immediately after opening the ticket, called a second time and waiting for the issue to be escalated to Vuma.
The first hellopeter review was to make you accountable should the issue not be resolved, kindly resolve the issue.
Just called in again and provided the reference: 779360
The first support engineer "Analiswa" hung up immediately after opening the ticket, called a second time and waiting for the issue to be escalated to Vuma.
The first hellopeter review was to make you accountable should the issue not be resolved, kindly resolve the issue.
FM
Franklin M's update10 Sept 2024, 16:48
Reviewer Update
Sadly, this issue doesn't seem to be resolved,
Just called in again and provided the reference: 779360
The first support engineer "Analiswa" hung up immediately after opening the ticket, called a second time and waiting for the issue to be escalated to Vuma.
The first hellopeter review was to make you accountable should the issue not be resolved, kindly resolve the issue.
Just called in again and provided the reference: 779360
The first support engineer "Analiswa" hung up immediately after opening the ticket, called a second time and waiting for the issue to be escalated to Vuma.
The first hellopeter review was to make you accountable should the issue not be resolved, kindly resolve the issue.
Home-Connect's replyOfficial
10 Sept 2024, 16:52Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply10 Sept 2024, 16:52
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.