JS
Jostina S
1 reviews | Active since Jun 2024
19 Jul 2024, 11:39
Zethu call rep 74113...
Zethu call rep 741132 assisted with connecting the wifi after one of her colleagues dropped my call and didn't assist
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Home-Connect's replyOfficial
19 Jul 2024, 11:43Dear Jostina, I am terribly sorry to hear about the inconvenience you experienced with one of our colleagues dropping your call and failing to assist you. This is not the level of service we strive to provide to our customers, and I sincerely apologize for any frustration or inconvenience this may have caused. I am however glad that Zethu was able to assist you. We appreciate your understanding. Warm regards, Home-Connect Customer Service .
Home-Connect's reply19 Jul 2024, 11:43
Official
Dear Jostina, I am terribly sorry to hear about the inconvenience you experienced with one of our colleagues dropping your call and failing to assist you. This is not the level of service we strive to provide to our customers, and I sincerely apologize for any frustration or inconvenience this may have caused. I am however glad that Zethu was able to assist you. We appreciate your understanding. Warm regards, Home-Connect Customer Service .