Zero stars on rating

It's been 2 months and the predatory deductions continue. I received an urgent call from Home Connect after raising a review on this platform, there was a clear acknowledgement by the service advisor of the wrongdoing from the company but here we are 2 months later with deductions still being processed on my account. I have submitted evidence of my cancellation, re-iterated my cancellation many times over but the company continues to insist on taking monthly deductions from my account.