ZERO Star service as ZERO internet

Home-Connect is a ZERO star rated service. You will have the internet you pay for and good customer service for your first year, then it is all downhill from there. Terrible service which seems to the the norm for almost a year now. No response to our last two reports of internet issues. The same automated responses: We are experiencing tech difficulties or Our team is working on the issue. Internet is down yet again (since Thursday), but everyone else who has forgot with any other provider other than Home-Connect is not down. This has been the case for the last few months. We have had to purchase data and use our phones for internet several times since December 2023 and have spent more than our monthly Home Connect fee doing so. Home Connect have advised they will NOT refund us anything for all the down time and data we have had to purchase, and their customer service staff are rude, cheek and have no idea what they are talking about. It is NOT a frogfoot error as explained above