You don't get the speed you pay for

For the past week, I have been attempting to get support on my slow internet speeds. Speedtest shows that my transfer speed is the 50mb/s but when trying to download files or software updates I am only getting 57KB/s, not the expected 5MB/s.

I've tried through the official support channels as well as Facebook but I have no success.

I have tried to avoid making this a public issue but I don't seem to be the only one that has this issue.

Please give me the correct speeds.