You can't even provide me with internet I paid for!

I recently bought a property in the Sundowner area. And moved my Home Connect service from Fourways. Easy move, all is well. We get the keys early, and we are instructed by Home Connect to send them correspondence regarding the cancelation of the other isp, so we can cancel the isp via Vumatel and get it sorted. 10 tickets on their app and multiple consultants escalating it to operations later. A month after O received the original instructions, no internet, no feedback, no service. Everytime I phone or message, it gets escalated and goes nowhere. Its now past the 1st when the orginal isp would terminate and we still don't have internet. Do yourself a favour and stay away from Home Connect, they spin a bunch of nonsense and have zero customer service. If my internet isn't sorted soon, ill be forced to camcel my home connect contract, and to make sure all the people I know, need to move their contracts to other service providers. These guys are terrible.