You Agents differ

You Agents differ. Some more helpful than the others. My biggest problem I that I have been left with out Internet since Sunday early morning. I was informed that my line was canceled by the system even though my account was up to date in the required time frame. I was told that some one did not change the status of my account therefore the cancelation. I have asked over 5 times for a manager to call me with no luck..... the agent dealing with my query never rep**** to any of my emails. I am Today now forced to do a new application locking me into another 12 months when it was a system error. If I don't reactivate I will then pay penalties..... what terrible service from a system / management Point of view. I still await for a manager to call me.... let's see how much longer I have to wait for management to call me.