You absolutely cannot get through, call them the whole day

You absolutely cannot get through, call them the whole day. Not the support or the sales or the customer service picks up the phone! Been struggling for almost two weeks to just get my wifi activated nothing else just activated. Everytime I call and eventually get through to someone they can't give me a reason for the delay and they all tell me something different! After calling the provider Frogfoot directly we found out that everything has been sent through and home connect just needs to do their part, this after home connect kept telling us the problem is with Frogfoot. After threatening to leave and find someone else it took them half an hour to send our details through to log in. Very poor experience