Yet another blow

And yet another negative blow for home Connect.

Yesterday morning, I've received an sms telling me that my account is suspended due to a payment problem. So I double checked, and made a payment immediately. Late yesterday afternoon I've contacted them to get my account reinstated. But here comes the blow.

After they told me that is going to take 24 to 48 hours for my line to work again, I asked them if it's company policy not to notify a person when there was a payment problem. Immediately I was informed that I have been sent a WhatsApp about the payment problem. After sending my whole WhatsApp history, just to prove that indeed did not received any information, the operator was quick to cover his own backside that this was a system problem.

Well that's darn uncovenient as a customer. This whole situation could have been avoided if there was a better communication. Why upset a customer to kill is line, if you think he knows about a payment problem. If they can sent a sms to notify me that my line is suspended, why can't they sent me an sms to notify me that there was a payment problem. Once again. If I knew about the payment problem, I could have corrected to problem much faster. How can anyone assume that a system notified a customer without any read receipts. And worst of all, why must a customer take the punishment to be inconvenient with a suspended service, just because home Connect assumed that the system delivered a simple message.

A am going to end this review with a warning to all the potential customers considering to use Home Connect. Please read the reviews extremely carefully, between the positive reviews about the consultants, read what the customers write about the company. Don't be fooled please.

If anyone needs prove on this review, you are welcome to contact me. I will gladly share all my WhatsApp history.

Regards An upset Francois Oberholzer OBEF001