SM
Simon M
1 reviews | Active since Jun 2017
18 Oct 2023, 17:13
Yes
I still like to remind homeconnect that I won't pay for the services that I haven't used, I've never received any talk talk number neither have used it at all that is why I've terminated all the services with the I they suspended my services took my R860 for nothing and claiming I have to pay an outstanding amout of almost R600 of which I won't pay and I'm not bluffing about this I won't pay it over my dead body I will never pay for that nonsense of talk talk that I've never used nor received a number for it enjoy my R860 and deduct whatever you are saying I'm owing you from that R860 your business socks I hate it with all my heart I won't even take your legal department calls its best that you take this matter to court so that I can plead my case with the courts and please stop sending me messages as there is nothing that connects me with you anymore.
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
18 Oct 2023, 17:17Dear Simon, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply18 Oct 2023, 17:17
Official
Dear Simon, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
SM
Simon M's updateReviewer Update
19 Oct 2023, 16:22Yesterday an agent called me and said he will address my query with finance and he will prioritize this matter in the morning and give me a call but I haven't received any communication from him and I'm still receiving messages from home-connect of them saying they will hand me over to their so called legal department I'm waiting for that infact take this matter to court because your legal department will call and want me to make arrangements to pay for something that I've already said I won't pay for I swear I won't pay any cent over my dead body
SM
Simon M's update19 Oct 2023, 16:22
Reviewer Update
Yesterday an agent called me and said he will address my query with finance and he will prioritize this matter in the morning and give me a call but I haven't received any communication from him and I'm still receiving messages from home-connect of them saying they will hand me over to their so called legal department I'm waiting for that infact take this matter to court because your legal department will call and want me to make arrangements to pay for something that I've already said I won't pay for I swear I won't pay any cent over my dead body
SM
Simon M's updateReviewer Update
20 Oct 2023, 22:21I would like to request home-connect to refund my R860 that I have paid on the 23rd of September hence they have now acknowledged that they did me wrong by suspending my services due to an additional services namely talk talk and that I haven't used or even have a number for it. Nonetheless they called me today and convinced me to come back since I've canceled my subscription with them snd offered me a R500 discount so that they don't lose me as their customer, unfortunately they've destroyed me the day they suspended my main service that I have paid for, so for now I'll like them to refund me as I couldn't afford to lose R860 just like kindly refund me whatever the amout I've paid for me to have wifi that I couldn't access due to your negligence. Lastly I've found o better service provider and I don't see myself doing business with you or recommend anyone I know to take your services. Please let me know if you will be willing to refund if not then I will have no choice but to follow the right route to resolve this through the telecommunications ombudsman and taking the matter to icasa. Thank you Furious ex-customer.
SM
Simon M's update20 Oct 2023, 22:21
Reviewer Update
I would like to request home-connect to refund my R860 that I have paid on the 23rd of September hence they have now acknowledged that they did me wrong by suspending my services due to an additional services namely talk talk and that I haven't used or even have a number for it. Nonetheless they called me today and convinced me to come back since I've canceled my subscription with them snd offered me a R500 discount so that they don't lose me as their customer, unfortunately they've destroyed me the day they suspended my main service that I have paid for, so for now I'll like them to refund me as I couldn't afford to lose R860 just like kindly refund me whatever the amout I've paid for me to have wifi that I couldn't access due to your negligence. Lastly I've found o better service provider and I don't see myself doing business with you or recommend anyone I know to take your services. Please let me know if you will be willing to refund if not then I will have no choice but to follow the right route to resolve this through the telecommunications ombudsman and taking the matter to icasa. Thank you Furious ex-customer.